Customer Care Representative

Responsibilities:

• Accurately completing required data entry for orders placed via telephone or email
• To receive and process Customer Service calls and written correspondence in a professional, polite and courteous manner, using a variety of databases
• To ensure effective, courteous and customer-centric communication with all internal and external clients
• Respond to customer inquiries and ensure prompt and effective resolution of requests
• Data Entry and other duties as requested
• Liaise with all departments to assist in effective resolution of inquiries
• Solve and document incoming problems and complaints

Must have:

• Completion of secondary-school level education
• Working knowledge of Microsoft Office (Excel and Word) required
• Demonstrated ability to communicate effectively, professionally and politely in English (verbally and in writing)
• Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner
• Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
• Demonstrated ability to work in a fast-pace, sometimes stressful environment
• Demonstrated ability to self-manage and prioritize in a result driven, time sensitive function
• Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
• Ability to perform under pressure with competing priorities.
• Strong interpersonal skills and the ability to work in a team-oriented environment
• Demonstrated Customer Centric approach and puts the customer first on all decisions
• Proven problem-solving skills

What Dynacare Can Offer You:

• Deferred Profit Sharing Plan with company contribution
• Group Health and Dental Plan
• Monday – Friday (8:00 am to 4:30 pm) No shifts or weekend
• Free Parking
• Located in Burnside, near Dartmouth Crossing
• Perks in the office: Kitchen/lunch room, coffee & tea provided by the company, summer BBQs
• Birthday paid day off
• Opportunity to use your skills and expand your knowledge
• Work with a small, privately owned company and an amazing team

Job Type: Full-time

Salary: $35,000.00-$40,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person