Customer Experience Coordinator

We are seeking a highly motivated and energetic individual, with a passion for skin care and medical aesthetics to join our team. As a Customer Experience Coordinator, you will be responsible for managing the Customer Experience from booking to follow up, as well as day to day operations of the business. You will be a valued member of our team by providing customers with a superior experience to create lasting relationships.

Responsibilities

• Offer exceptional telephone etiquette and customer service to our clients
• Schedule patients, maintain the electronic medical record (Jane), handle payments
• Monitor and respond to incoming emails
• Manage product inventory and records, communicate with vendors
• Support the providers in office regarding customer communications, preparation and clean up of procedures
• Plan and implement customer event opportunities, assist with creation of marketing material as required
• Light housekeeping of the facility
• Engage with customers and share knowledge of the various services and skin care products offered to promote sales
• Stay up-to-date with industry trends and best practices in customer service

Skills

• Minimum 2 years experience in customer service or administrative role
• Medical administration diploma an asset but not required
• Knowledge of Jane electronic medical record an asset
• Knowledge of aesthetic medicine services and/or willingness to learn
• Excellent communication skills, both written and verbal
• Strong organizational skills
• Strong problem-solving abilities to effectively address customer concerns
• Social media proficiency

If you are a dedicated individual with a passion for medical aesthetics and providing exceptional customer service, we would love to hear from you.

Job Type: Part-time

Salary: From $23.00 per hour

Expected hours: 16 – 30 per week

Benefits:

• On-site parking
• Store discount

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Commission pay

Application question(s):

• Do you have any experience in medical aesthetics? If so, what and for how long?
• Do you have experience creating content on social media? Please list platforms you are skilled at using.

Education:

• Secondary School (required)

Experience:

• Customer service: 2 years (preferred)

Ability to Commute:

• Kingsville, ON N9Y 1A5 (required)

Work Location: In person

Expected start date: 2024-03-27