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SalaryAbout Felix:
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health. Felix creates digital-first solutions that increase access for common healthcare needs such as mental health, sexual health, and daily health. Founded in 2019, Felix’s approach to healthcare encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care — all online at www.felixforyou.ca.
We are seeking a Customer Experience Coordinator(Saturday-Wednesday), who is up for the demanding challenge to be the voice of Felix. You will need to act as an advocate for the Felix platform as well as to be the voice of our customers to ensure we always provide the highest level of care throughout the customer lifecycle.
Roles & Responsibilities
Provide thoughtful, personalized communication to Felix users across all mediums of communication (email, chat, and occasional phone support)
Work within the Felix partnership ecosystem by communicating with our pharmacy, medical and logistics partners to ensure the highest quality of care for all Felix users
Ensure orders are being fulfilled on time and as per their requests
Document common user issues effectively and concisely to make active contributions to our library of support queries
Drive conversion in our onboarding process by educating our users with any questions they may have surrounding pricing, process, or product
Collaborate closely with other departments to share learnings across the Felix organization – you will be the owner of the user’s voice!
Participate in product strategy & operations to shape the future of customer care for all Felix users (including pharmacy & medical users)
Occasional community management and handling response to inquiries via Twitter, Facebook & Instagram
About You
Relevant experience working in a customer service environment
Technologically savvy and curious to learn
You are not afraid to ask for help – you are skilled at explaining technical problems succinctly & clearly in a constantly changing regulatory landscape
You love tackling tough challenges and can think multiple steps ahead to achieve a desired outcome for Felix and our customers - you need to be able to read between the lines of a customer’s issue and try to find the underlying cause
Must be available to work weekends
Fluent in both English and French an asset
Above all else, a problem solver
Benefits
Full medical, dental and vision benefits
Maternity / paternity policy
3 weeks vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by an highly collaborative and high performing team
Large impact at an early stage technology company
Professional development opportunities, working closely with founders and senior leadership team
Seniority Level: Entry
Location: Remote (Canada). We are currently working remotely and open to candidates from anywhere in Canada.
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job related factors.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact accessibility@felixforyou.ca for assistance.
