Customer Experience Leader - People Leader

In GTA, we see our team and customers as our number one priority!
What you will do!
The five big responsibilities of this job are:

• Developing, motivating, and caring for human capital in the store
• Develop store business through user-friendly and sustainable economy
• Develop business through store services (Workshop, WEB orders, etc.)
• Build and animate a local cashing policy
• Build and animate on all channels the policy of satisfaction, local customer relationship and commitment

To be more clear on the responsibilities and where the accents for this job will be
Developing, motivating, and caring for human capital in the store

• Workshop and follow up on the action plan

Build and animate a local cashing policy

• Lead cash till the team
• Guarantee the rapid checkout of customers by promoting their autonomy
• Manage the cashing activity and coordinate customer flow
• Guarantee the management of the back office and compliance with cashing and reception procedures
• Ensure the safety of teammates and customers

Develop business through store services (workshops, WEB orders, etc.)

• Build a service policy that directly generates trade
• Communicate physically and digitally all services offered
• Facilitate the implementation of how to sell services (organization, spaces, processes)
• Empower, involve, and animate teammates (Team Leaders, sellers, etc.) on the objectives/requirement and the sale of services
• Animate the economic trajectory of services as well as the action plans to achieve it

Build and animate on all channels the satisfaction policy, local customer relationship, and commitment

• Manage the local omnichannel communication for the store to generate traffic
• Manage physical or digital customer comments to ensure their delightment
• Animate customer reception in order to guarantee satisfaction and increase the conversion rate
• Build and animate the membership program

If you have any further questions about this job or the project. Please contact one of the recruiters.
Decathlon offers an inclusive and non-discriminatory work environment and encourages applications from people with disabilities, and different ethnicities, in addition to recognizing the importance of a multigenerational workforce and equality between women and men. If, due to a disability, you need special resources during the recruitment process, please let us know. At Decathlon, we primarily recruit personalities.