At Cégep de Sept-Îles We are currently seeking a talented and experienced Customer Experience Manager to join our team. As a Customer Experience Manager, you will play a crucial role in ensuring our clients receive the best possible service and support. You will be responsible for managing relationships with key clients, identifying opportunities for improvement, and working closely with cross-functional teams to enhance the overall Customer Experience. If you are passionate about delivering exceptional customer service, have a strong background in human resources, and enjoy working in a fast-paced and collaborative environment, we want to hear from you!

Responsibilities
Develop and maintain strong relationships with key clients, acting as their main point of contact
Proactively identify areas for improvement in the customer journey and implement solutions to enhance the overall Customer Experience
Collaborate with cross-functional teams to ensure seamless execution of client projects and initiatives
Monitor client satisfaction levels and identify opportunities for upselling and cross-selling our products and services
Conduct regular client meetings to assess their needs and provide tailored solutions
Track and analyze customer feedback and metrics to continuously improve our service delivery
Stay up-to-date with industry trends and best practices to ensure our Customer Experience remains competitive and relevantBachelor's degree in Human Resources or a related field
Minimum of 5 years of experience in Customer Experience management, preferably in the human resources industry
Proven track record of successfully managing client relationships and delivering exceptional customer service
Strong understanding of human resources practices and trends
Excellent communication and interpersonal skills
Ability to work effectively in a fast-paced and dynamic environment
Highly organized with exceptional attention to detail
Proficiency in customer relationship management (CRM) software is a plus

Requirement

Bachelor's degree in Human Resources or a related field
Minimum of 1 years of experience in Customer Experience management, preferably in the human resources industry
Proven track record of successfully managing client relationships and delivering exceptional customer service
Strong understanding of human resources practices and trends
Excellent communication and interpersonal skills
Ability to work effectively in a fast-paced and dynamic environment
Highly organized with exceptional attention to detail
Proficiency in customer relationship management (CRM) software is a plus

Benefits

Private Health Insurance
Pension Plan
Paid Time Off
Work From Home
Training & Development
Performance Bonus