Address
Form of work
SalaryWhat we offer:
- Competitive compensation package
- Group RRSP Matching plan
- Comprehensive Group Benefits
- Employee & Family Assistance Program
- Active Social Calendar for you and your Family
- Family oriented culture
THE ROLE:
You are an energetic and service-minded professional. You excel at customer service and your Team can count on you. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced call center environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.
Your key accountabilities will include but are not limited to:
- A variety of customer service duties including calling customers and keying orders;
- Supporting Business Development Managers in their pursuits of sales and service excellence for our business;
- Running various computer reports, and maintaining spreadsheets;
- Working closely with internal departments to better service our Customers;
- Demonstrating a constant willingness to ensure customer satisfaction.
QUALIFICATIONS:
- Possess a high level of professionalism and dedicated to customer service. Proven ability to build good working relationships with internal and external clients and business partners;
- Excellent verbal and written communication skills;
- Strong organization, time management and decision making skills; ability to manage multiple tasks while prioritizing and managing tight deadlines;
- Proficient in Excel and Word;
- Ability to work in a team environment as well as under minimal supervision; must be comfortable problem solving and handling challenging situations in a professional manner
- Must be willing to work a flexible schedule as this position includes Statutory Holidays.
- Must be fluently bilingual, English and French.
- Please note, department hours are Monday through Friday, from 7:30am till 4:00pm, and on Sunday from 10am till 3pm. As a Customer Experience Specialist, you will work weekly schedule of rotation that includes working on Sunday.
WHO WE ARE:
Capital Foodservice Limited is a Canadian family owned and operated business. Our Atlantic Canadian team works throughout the Maritimes to service local businesses.
- Our VISION is to exceed our customers expectations one delivery at a time
Capital Foodservice is a well-established and recognized full-service provider of both Foodservice and Retail products. We specialize in serving both markets and this makes us a unique distributor capable of meeting the needs of many businesses in today’s everchanging market.
Our team told us that we need to stand out from the crowd, stay ahead of trends and always focus on managing cost. With the support of our Team, we created our Core Values.
Our Core Values(like Our Mission)- define the standards of behavior for every employee at Capital Foodservice.
Safety – At Capital Foodservice we firmly believe in and are committed to ensuring that our operations are carried out in a way that ensures the health and safety of everyone which includes our employees, visitors and customers
Integrity – Holding the highest level of integrity as our standard of conduct, our actions and commitments demonstrate responsibility and accountability. We act with integrity and an internal code of honor always doing the right thing, even when nobody’s watching.
Ownership & Accountability – We acknowledge ownership and accountability of our action and accept responsibility for the consequences without exception.
Continuous Improvement to serve you better – We believe in the ongoing effort to improve the quality of everything we do as an essential tool in providing a competitive edge. We relentlessly pursue excellence in projects, products, processes, and services, and define success as getting the right things done well. Simply put, we strive to enhance the excellence of our product and quality of our service through a desire for continuous improvement
Valuing People - “We respect and care for all.”
- In being respectful and courteous in all our interactions
- In giving back to our communities
- In staying humble and curious
- In listening to others for understanding
- Supporting each other to reach our full potential
- Being proud of each other’s achievements
To learn more about Capital Foodservice visit our website at www.capitalfoodservice.ca, or follow us on Facebook!
