Customer Experience Support

Customer Experience Support – Abbotsford, BC

Safetek Profire’s Mission

Serving Those Who Keep Our Communities Safe

Why Join Us?

Safetek Profire is a leading provider of fire-rescue vehicles (fire trucks), parts and service. We represent Canada’s most recognized fire truck brands. We are looking for talented people to join our team who share our passion to serve.

We are looking for teammates with a proactive, never-fail attitude in the face of adversity and ambiguous situations. You must be curious and willing to learn and have the ability to work and motivate yourself independently while also working with teammates for the benefit of our customers and the team. If you are a self-motivated team player with a positive attitude, who understands and values customer satisfaction, we’d love to hear from you.

What You Will Contribute

As a member of our team, the Customer Service Support works closely with CX Advisors to provide crucial information about our products and services. They assist with customer inquiries regarding parts, service, and warranties. This role also involves collaborating with other team members, such as those in parts, service, sales teams, and suppliers.

What You Will Do

Our customers, who serve our communities, make significant contributions every day. It’s your responsibility to ensure their experience with our customer service exceeds their expectations. We invite you to strive for excellence and set goals to improve all aspects of customer relations. Your dedication and commitment are not only appreciated but also crucial in ensuring that our customers feel valued and supported.

• Answer incoming calls, take, and relay messages and provide information as requested.
• Greet customers and direct them to the appropriate contacts or services
• Receiving products and materials, inspect and record basic data entry
• Assist customers with inquiries about parts
• Provide internal assistance to EVT's by helping retrieve parts for the shop floor.
• Assist the team with quoting and order entry.
• Research and order consumables

Help with receiving parts and equipment as required, including organizing the parts room inventory and handling general duties as needed.

What You Will Need

• 1+ years of exceptional customer service experience
• Ability to work independently and collaboratively, solve problems, manage multiple tasks, organize work efficiently, and meet deadlines in a fast-paced setting.
• Excellent written and verbal communication skills
• Thrives in dynamic environments.
• Demonstrates high ethics, values, integrity, and trustworthiness.
• Possesses a positive, enthusiastic, and passionate attitude.
• Forklift operation experience is considered an asset.
• Preferred candidates will possess automotive knowledge, with a background in the fire industry considered a valuable asset.

This position requires the successful candidate to have a valid driver's license. The successful candidate would have to provide proof that they have a valid driver's license upon being hired.

What We Offer at Safetek Profire

At Safetek Profire, you will enjoy competitive compensation, a safe and healthy work environment, and a full range of benefits (i.e.: group insurance, health care spending account, retirement savings plan, profit sharing plan, continuing education program, etc.).

• Opportunity to work on exciting projects of various sizes.
• Competitive salary and flexible benefits
• Good work-life balance
• Defined contribution pension plan
• Great team of colleagues to work and collaborate with
• Learning and Development programs, training, career opportunities

The masculine gender is used only to simplify the wording.

At Safetek Profire, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.

Visit us at: www.firetrucks.ca.

Job Types: Full-time, Permanent

Salary: $49,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• What computer skills do you have and what programs are you comfortable using?

Experience:

• Customer service: 1 year (required)

Ability to Commute:

• Abbotsford, BC V2T 6J8 (required)

Work Location: In person

Application deadline: 2024-03-01