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SalaryAs part of Absolute’s growing Go-To-Market organization, the Customer Programs Manager is a member of the Customer Experience team focused on customer-facing programs, general product readiness, and various customer communication initiatives.
We are looking for candidates who are results-driven and self-motivated, with a mission to support and enable customer and CX go-to-market teams to unlock the full value of Absolute.
Accountabilities Will Include:
- Coordinate and assist ongoing digital Customer Programs
- Participate in customer nurture programs to support NDR (net dollar retention) growth
- Support customer communications for renewals, product releases, end-of-life / end-of-service, migrations, and other critical notifications
- Support CX readiness through ongoing enablement of product changes and updates
- Oversee various program tactics, assets, and timelines with internal stakeholders
- Draft and build program messaging and emails
- Assist and compile weekly internal CX enablement materials
- Coordinate facilitators and schedule training sessions for new CX hires and other training initiatives
- Keep CX enablement resources up-to-date across shared platforms
- Plan and assist with ongoing CX meetings and staff appreciation initiatives
What You’ll Need:
- 2+ years’ experience in a marketing, product marketing, or a go-to-market enablement role in a SaaS high-tech work environment
- Completion of post-secondary education, or equivalent
- Strong communication and interpersonal skills in building and maintaining internal cross-functional relationships
- Strong aptitude for technology and desire to learn new software and skills
- Ability to take initiative, own processes, and work independently as required
- Boundless energy, enthusiasm, and positivity
- Highly organized with the ability to multi-task
Additional Assets:
- Experience with Asana (program / project management tools)
- Experience with Microsoft Teams (webinars / virtual events)
- Experience with Docebo (learning management software)
- Experience with Stensul, Marketo, or Pendo (email automation / in-product communication)
- Knowledge of general IT practices and / or endpoint security, such as anti-virus, encryption, DLP, etc.
The Canada base pay range for this position is from CAD $72,000 -$80,000 annually; the base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity.
Why Work For Us:
You’re resilient and passionate about securing the Work from Anywhere era.
So are we.
You’re resilient and passionate about securing the Work from Anywhere era.
So are we.
We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.
Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Software accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.
Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel
