Customer Relations Coordinator

Go-Go Group Inc. is hiring a FULL-TIME Customer Relations Coordinator!

Go-Go Group Inc is proud to be among New Brunswick's largest private childcare providers. The company, which operates as Go-Go After School & Go-Go Preschool, Go-Go Events, and Go-Go Gymnastics, is an innovative childcare program initiative that focuses on quality programming, exploring the interests and passions of each child in our care and safety for all. Go-Go childcare programs currently operate out of 17 locations across New Brunswick servicing 850+ children/day. We have a strong team; 130+ team members, that help us to create our dream of being the best childcare organization in our province. We are passionate about what we do; and committed to quality in all aspects.

About the position - The Customer Relations Coordinator is responsible for being the first point of contact for all Go-Go programs and services. The primary duties include taking all incoming calls, monitoring, and responding to 2- 5 different email accounts, tracking absences, and answering general inquiries, and always be the primary representation of Go-Go.

Additional duties include selling all Go-Go Group Inc. events, services, and programs, customer service, data entry, filing, relaying messages and documents and all other related tasks as assigned.

This is a full-time, 8-hour shift position at 40 hours a week, 9:00am - 5:30pm, Monday to Friday at our head office: 80 Two Nations Crossing, Fredericton.

Salary Range: $40,000.00-$50,000.00 per year dependent on prior work experience including health & dental medical benefits and starting with 2 weeks paid vacation.

What we can offer you:

· An extended health and dental plan, life insurance, vision care, disability insurance, access to a wellness program.

· Starting with 2 weeks paid vacation.

· On-site parking

· Casual dress

· Staff discounts on childcare, gymnastics, and events programs.

· Consistent schedule - no evenings, weekends, or holidays worked.

· A friendly and experienced management team.

· Innovative indoor and outdoor facilities.

· A role within a well-respected, locally active business within the community.

· A welcoming environment where children and staff are encouraged to grow and reach their full potential.

· Numerous opportunities to participate in community events, fundraisers, non-profits, etc.

· Access to a dynamic, growing local company with a robust leadership team, training, and opportunities.

· Opportunities to engage within the Fredericton area with our many community partners.

Essential Skills:

· Superior communication skills both written & verbal: Able to listen carefully and respond accordingly, able to explain problems precisely and concisely to colleagues, external suppliers, parents, and children. Speak and write clearly and professionally with both internal and external clients.

· Excellent time management and multitasking skills: Capacity to juggle several requests at one time and prioritize and track work and tasks; ability to pick up where you left off when pulled away from routine responsibilities; ability to deliver messages, emails, forms, and information to the right people and keep team informed under pressure; capacity to meet deadlines meanwhile ensuring quality of the deliveries.

· Strong sense of responsibility and accountability: Ability to correct mistakes ASAP, ability to cooperate on tasks as needed, able to take direction, have a keen sense of follow-up and follow through.

· Charismatic and organizational skills: likable personality while representing Go-Go to community stakeholders while being able to deliver tasks on time.

· Problem solving skills: experimental skills with positive attitude and energy.

· Culture: share Go-Go’s philosophy of treating everyone with respect and dignity.

Qualifications / Requirements:

· Experience in a fast-paced customer service environment.

· Minimum 1-3 years of experience in a customer services or administrative role.

· Proven track record in a similar position.

· College or University degree in related field or equivalent is considered an asset.

· 1-year sales experience an asset, but not required.

· Workplace First Aid with CPR C and AED certification.

· Criminal Record Check with Vulnerable Sector clearance.

· Social Development Check.

If this opportunity is of interest to you, please reply to this ad with the following:

· Recent Resume

· Cover letter or cover email - tell us about yourself and why you feel that this position would be a good fit.

· Three professional supervisory references.

Are you looking to learn more about us? We are active online; and you can check out what we have been up to on our website at gogogym.com, and also our corporate after school Facebook Page named: Go-Go After School.

Job Type: Full-time

Salary: $40,000.00-$45,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (required)

Work Location: In person