Customer Relationship Manager

Since 1997, Ditech Testing Company Ltd. has set the standard for propane cylinder/ tank refurbishing and re-certification. We offer industry-leading innovation, top-quality service, and the industry's fastest turnaround time.

We are seeking a motivated individual to join our dynamic, diverse team in the role of Customer Relationship Managerfor our head office/production facility, located in Scoudouc, NB.

WHY JOIN US? Employees and household members have access to medical services in an onsite clinic, we have a bonus program that includes profit sharing. Free Parking!! Health Coverage, Pension, paid holidays. Fun activities, and work with a diverse group of individuals.

At Ditech, we believe our people are the most valuable asset and we strive to recruit and retain the best people. For this role, the skills, qualifications, and experience are important, but we believe that you will have a strong work ethic and a commitment to safety.

Job Description:

Reporting to the VP of Sales, the Customer Relationship Manager is responsible for understanding and meeting the needs of customers, as well as overseeing the relationship with customers handled daily by the team. The Customer Relationship Manager oversees integration at all levels of the company to ensure quality products and prompt handling of customer calls. They possess excellent communication skills and maintain the core values of the organization.

Job Duties

· Build positive relationships and trust with cross-functional partners internally and externally

· Develop service procedures, policies and standards

· Participate in sales meetings with strategic prospects and accounts

· Manage client contracts and keep accurate and complete customer correspondence records

· Responsible for preparing and update reports for clients

· Take ownership of customers' issues and follow problems through to resolution

· Understand key customer individual needs and address them

· Responsible for calling existing clients, meeting with clients, and setting up client accounts

· Complete follow-up calls to ensure timely delivery, pick-up coordination, and product satisfaction

· Responsible for client feedback, quality issues and troubleshooting solutions promptly

· Responsible for maintaining regular contact with all clients

· Responsible to maintain a customer service mentality and drive to exceed expectations

· Work closely with sales and accounts managers to ensure that all staff preserves relationships with clients

· Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve

· Work within the Sales budget

· Schedule regular meetings with clients (virtual and on-site) to strengthen the relationship and ensure that every client’s expectation, need and desire are fully met.

· Work closely with Production and logistics to ensure that client orders are fulfilled orderly.

· We may assign other duties as needed

Requirements

· Superior customer service, with the ability to foster and maintain strong client relationships.

· Highly organized and detail-oriented.

· High School Diploma

· Language –-Bilingual is considered and asset (English and French)

· Excellent interpersonal and communication skills (verbal and written)

· Technical skills using Microsoft Office Suite of programs and CRM tools

Benefits:

· *Employee and household members have access to medical services in an onsite clinic

· Health coverage that includes medical/vision

· Life Insurance/Company Pension

· RRSP

· Paid holidays

· Bonus programs that include annual performance profit sharing.

Hours of Business - Day- Monday to Full Time Permanent

Please forward your resume to resumes.ca@ditechtesting.com

Job Type: Full-time

Salary: $75,000.00-$95,000.00 per year

Schedule:

• Monday to Friday

Experience:

• similar: 2 years (required)

Work Location: In person