Customer Service Adviser

Responsibilities

Tasks

• Act as spokesperson for an organization
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Sell merchandise

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Word
• MS PowerPoint
• MS Office
• Social Media
• Spreadsheet
• LinkedIn
• Information technology

Type of experience

• Call centre

Area of work experience

• Marketing
• Product development

Area of specialization

• Communications

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Pension plan
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Other benefits
• Team building opportunities
• Wellness program