Customer Service Adviser

Work setting

• Urban area
• Willing to relocate
• Consulting firm
• Business

Responsibilities

Tasks

• Access and process information
• Address customers' complaints or concerns
• Explain the type and cost of services offered
• Maintain records and statistics
• Order office supplies and maintain inventory
• Perform general office duties
• Advise clients on advertising or sales promotion strategies
• Maintain and manage digital database
• Consult with clients after sale to provide ongoing support
• Answer clients' inquiries and provide information
• Answer written and oral inquiries
• Gather, research and prepare communications material
• Explain procedures, risks and benefits to clients
• Assist in the preparation of brochures, reports, newsletters and other material

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure