Customer Service Clerk

Work setting

• Urban area
• Business sector

Responsibilities

Tasks

• Produce informational materials to increase awareness of services available
• Assist in the preparation of brochures, reports, newsletters and other material
• Co-ordinate special publicity events and promotions
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Answer clients' inquiries and provide information

Supervision

• 1 to 2 people

Credentials

Certificates, licences, memberships, and courses 

• CPR Certificate

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS PowerPoint
• MS Office
• LinkedIn
• Zoho CRM

Area of work experience

• Community service organization

Area of specialization

• Interactive/new media
• Communications

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Overtime required
• Work under pressure

Own tools/equipment

• Cellular phone
• Computer
• Internet access

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer