Customer Service Clerk

Work setting

• Retail/wholesale establishment/distribution centre

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Internet
• MS Outlook
• Electronic mail

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Work under pressure
• Bending, crouching, kneeling
• Physically demanding
• Standing for extended periods
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Long term benefits

• Long-term care insurance

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• On-site amenities