Customer Service Representative & Fulfilling Orders

About us

Colcha Linens is a small business in Leamington, ON N8H 3G5. We are professional, agile, and professional.

Our work environment includes:

• Modern office setting
• Food provided

```Job Summary```

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring customer satisfaction. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we want to hear from you.
This job also requires you to pack and fulfil customers orders and label them. Using a computer as well as Excel is required.

```Responsibilities```

- Answer incoming calls and respond to customer inquiries in a professional and timely manner

- Provide accurate information about products, services, and promotions

- Assist customers with order placement, returns, and exchanges

- Help our team pack orders and general duties around the office.

- Perform data entry tasks accurately and efficiently

- Analyze customer needs and recommend appropriate solutions

- Upsell products or services to maximize sales opportunities

- Maintain customer records and update information as needed

```Experience```

- Previous experience in Customer Service or a related field is preferred

- Excellent verbal and written communication skills in English

- Strong phone etiquette and active listening skills

- Proficient in data entry with attention to detail

- Ability to analyze situations and problem-solve effectively

- Sales experience is a plus

- Ongoing training and professional development opportunities

If you are a dedicated individual with a passion for providing exceptional Customer Service, we encourage you to apply for this exciting opportunity. Join our team today!

Job Types: Part-time, Permanent

Salary: $17.00-$18.00 per hour

Expected hours: No less than 15 per week

Benefits:

• Casual dress
• Store discount

Schedule:

• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-03-26