Address
Form of work
SalaryOverview
Languages
French
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- or equivalent experience
- Customer service management
- Hospitality administration/management, general
- Management science
Experience
2 years to less than 3 years
Work site environment
- Intelligence services
Work setting
- Willing to relocate
- On-site customer service
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Conduct performance reviews
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Identify training needs and train workers in job duties and company policies
- Resolve work-related problems and prepare and submit progress and other reports
- Organize and maintain inventory
- Respond to enquiries regarding personnel matters
- Obtain and process information required to provide customer service
- Answer clients' inquiries and provide information
- Promote sales to existing clients
- Develop action plans, provide expertise in response to client needs, and support and advise project teams
- Advise managers and employees on the interpretation of human resources policies, benefit programs and collective agreements
Supervision
- Customer service clerk
- Information clerks
- Working groups
Experience and specialization
Computer and technology knowledge
- MS Office
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
Benefits
Health benefits
- Dental plan
- Disability benefits
Financial benefits
- As per collective agreement
- Bonus
- Commission
- Mileage paid
Other benefits
- Free parking available
- Other benefits
- Parking available
