Customer Service Specialist

Job description

Signature Supplements Inc. is actively seeking a talented Customer Service Specialistto adeptly manage customer relationships and play a key role in our company's development, innovation, and marketing activities. The ideal candidate has a naturopathic and/or supplement background, bringing both knowledge and passion for the health and wellness of others. As the successful candidate, you will be highly organized with exceptional communication skills and a tremendous attention to detail in a fast-paced working environment.

Responsibilities:

Account Management & Customer Service Team:

• Input and verify sales orders in QuickBooks, handling exceptions and special notes with accuracy.
• Prepare and verify custom formula estimates.
• Prepare order forms for customers, addressing their individual needs.
• Educate existing customers on Signature policies and promptly handle more complex inquiries.
• Proactively manage backordered products, creating and following up on their status.
• Efficiently handle emails and phone calls, providing timely and insightful responses.
• Equip customers with resources like datasheets to answer product-related questions.
• Assist the Customer Service Team during high-demand periods or staff shortages.

Customer Relationships Management:

• Spearhead the onboarding process for new customers, guiding them through Signature's introduction, website navigation, and agreements.
• Facilitate account setup for new customers.
• Collaborate on implementing a VIP customer program with discount tiers, evaluating customer discounts based on purchasing volumes.
• Generate customer sales reports, offering valuable insights and recommendations for account growth.
• Assess ordering frequency and volumes to forecast customer needs.
• Collaborate on acquiring new accounts, contributing to strategic approaches.

Product Development and Innovation:

• Knowledgeable on industry trends.
• Contribute to the creation of marketing materials, including data sheets, newsletters, and social media content.
• Participate in sponsorship programs and tradeshows to enhance brand visibility.
• Engage in marketing strategy discussions and actively contribute to executing initiatives.

Requirements/Attributes:

• Excellent communication skills both written and oral.
• Well-organized with high level of attention to detail.
• Strong Word, Excel and PowerPoint experience would be an asset, as well as experience with Quickbooks.
• A background in Naturopathic Medicine or Natural Nutrition, with knowledge about natural health products and supplements would be considered a tremendous asset.
• Excellent collaboration, organizational, time management, and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.

This is a full time (40 hours/week) permanent opportunity with two (2) weeks’ vacation per year along with comprehensive employee benefits including personal days, medical coverage, and a Group Savings Plan.

**If you have any significant allergies, asthma or other breathing complications, this job may not be suitable for you.

To be considered for this opportunity, please submit your resume and cover letter to hr@signaturesupplements.ca with the subject line ‘Customer Service Specialist’.

Job Type: Full-time

Salary: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• Day shift

Experience:

• Customer service: 2 years (preferred)

Work Location: In person