Customer Service Team Leader

Our Customer Service Leader loves to interact with and help solve customers’ problems! As part of the Customer Service Team, the Customer Service Leader (CSL) genuinely cares for each customer and is confident at troubleshooting and investigating issues when there is not enough information to resolve a question or complaint. This role includes selecting, motivating, coaching, inspiring and training the Customer Service Team on the best ways to approach customers and attend to their needs. Our CSL helps develop and document key processes and keep them updated as he/she identifies opportunities to enhance the customer experience. Customer Service Representatives are the face of our company to most customers and, thus, play a critical role in business development and setting the tone of our relationships.

Salary Range $65000-$70000

We expect our Customer Service Leader to be:

• Energized and passionate about what they do – always!
• Professional and friendly, including with challenging customers.
• Committed to satisfying the customer, all the while doing the right thing for the company.
• Comfortable with technology – a fast learner.
• A world-class communicator – able to effectively share information in a written and verbal manner.

• Strong core values and integrity.
• 4+ years of experience in a fast-paced business environment focused on Customer Service and/or marketing.
• A knack for identifying process improvement opportunities and a passion for executing on these opportunities.
• A balance of fun, friendly and professional demeanor.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing high performing teams
• Bilingualism (French, English) is highly valued.

• You will learn how we build and run a business while being part of a dynamic team.
• Growth opportunities will be limitless.
• Eligible to participate in Industry-leading profit sharing opportunity
• Comprehensive Benefits and Wellness programs
• Optional Pension Plan and Group RRSP

Riptide is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. Riptide is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.