Customer Success Manager

The Customer Success Manager makes sure that every client gets incredible results. You are also responsible for making sure that they have an incredible experience as a client.

Location: Fully Remote! We are an online company, you are not required in any physical location.

OTE: $60,000 to $80,000 per year (CAD)

Schedule: You need to be available from 9 am to 5 pm EST, Monday through Friday, so that you can get back to clients quickly. We can be flexible on schedule, so feel free to apply if you'd like slightly different hours.

Growth Opportunities: 1. Promotion to a Head of Client Success role, where you will be managing all CSMs (OTE ≈ $100,000).

2. We invest tens of thousands of dollars per year in learning skills. This includes client success, marketing & sales skills. All our team members get access to these learning programs as well.

Detailed Job Explanation: As a company, we help other B2B (business-to-business) businesses increase their sales.

We currently do this by building out an A.I. cold emailing system for them.

This system books between 20-40 sales calls per month for our clients. This leads to 1-5 new clients per month.

Our typical client is an online small business, usually making from $0 (brand new) to $5M per year on the high-end.

We mainly work with marketing agencies, though some other businesses are working with us as well. Examples: financing companies, lending companies, accountants, etc.

As a CSM, you would be responsible for making sure that clients are finding success with this system. If they're not successful at first, you will offer them guidance on how to succeed.

We will offer you training on how our system & program works, as well as on what counts as success for our clients.

This system that we offer clients is not tech-heavy. Meaning that you DON'T NEED to be incredibly tech-savvy.... Though you do need SOME understanding of basic tech tools, such as Google Drive, Google Sheets, etc.

You will be working with up to 80 customers at any given time. Your focus will be on retention, upselling, generating referrals, and generating testimonials.

Your ultimate goal as a CSM will be to make sure that our client experience is incredible. This will then allow us to generate more referrals, and grow faster.

Perks of being a CSM at b2bscale:

- Work from home! This is a completely remote job where you can work from anywhere in the world.

- Unlimited leave & Paid time off! By unlimited leave, we mean that you can take as much time off as you want AS LONG AS you hit your targets.

- Access to world-class training on client success, sales & marketing! We’re huge on self-development as a company, and we are constantly learning new skills. You will learn new skills and increase your earning potential with the rest of the team!

- Huge potential for internal promotion! If you prove yourself as a CSM, there will be room for you to be promoted to a Head of Client Success role.

- Team retreats! We have regular team retreats and go out to paid learning events as a team.

About our company, b2bscale:

The b2bscale vision: To Be Champions In Pursuit Of Greatness - We are a team of relentless overachievers who create new standards of scaling B2B companies.

Our core values:

1 - Overachieve: We do not settle for minimal standards - we always aim to accomplish more than what is asked of us, and we always stick to our word.

2 - Extreme Ownership: We always take the blame for things not going our way, even when it doesn’t seem like it’s our fault. We do not wait for other people to come save us - we own our responsibilities, we don’t make excuses.

3 - Problem-Solver, Not Problem-Pusher: We always come up with solutions for our problems on our own. We do not go to our direct reports with problems with a victim mentality - we go to them with a winner mentality.

4 - No One’s Bigger Than The Team: We prioritize the team’s success & interests over our own. We understand that to win a championship, the entire team needs to win, not just us. We share tips, knowledge, strategies, and other things that will help the team succeed.

5 - Students Of The Game: In and out of work, we’re always looking for ways to get better at what we do. We’re consistently getting better, and bringing new ideas to the table. We’re students of the game.

What success looks like in this role:

Clients are incredibly happy with not just their results, but also their experience.

You over-deliver for clients. This will look like clients saying: "You didn't have to do that", "No one has ever done this for me", or "This is the best program I've ever been in".

The clients you're responsible for refer people to us, and film video testimonials.

We are looking to hire ASAP so apply here on Indeed as soon as possible to book your 1st interview with our team!

Job Type: Full-time

Salary: $60,000.00-$80,000.00 per year

Benefits:

• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Commission pay
• Retention bonus

Work Location: Remote