Address
SalaryThe Opportunity
Responsible for providing exemplary front line customer service.
The Role
Customer Support
- Work closely with branch personnel and customer to ensure transparency of all customer interactions and order/quote statue
- Ensure customer is directed and connected to the right person on the 1st call/inquiry,
- Qualifies inquiries and forwarding to correct expert based on customer requirements
- Develop and administer techniques and structure to provide quick and effective responses
- Works with customers email, phone, SMS or other channels of choice in a timely and courteous manner; delivers strong service and salesmanship
- Maintain confidential client information utilizing Wajax’s CRM software.
Customer Expertise/Advise
- Manages Customer Satisfaction with all existing customers by delivering the utmost in customer service.
- Provide technical and product advise for all customer and branch inquiries
- Provide technical information regarding product selection and is viewed as a solutions provider.
- Generate new and repeat sales by providing product and pricing information •
- Develop proposals and quotes based upon client needs, specifications and product offerings.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items
- Responsible for processing parts orders for internal and external customers, including quoting, order entry, expediting and order follow up
- Support with preparation of customer presentations, tenders, RFQs and Project Quotations, as required
Education: College diploma or university degree or relevant Trade Designation
Work Experience 3-5 years related experience in Inside Sales/Order desk. Previous experience in heavy duty parts.
Knowledge: Superior knowledge in bearings, mechanical Power Transmission, process pumps and/or hydraulic components. Experience working with parts vendors, outsourcing and generating parts quotes.
The Company
Since 1858, Wajax has been serving major Canadian industries as one of the nation’s leading mobile equipment, power systems, and industrial products and services providers. Wajax operates in the mining, oil sands, oil & gas, construction, forestry, industrial/commercial, transportation, and metal processing industries - to name a few.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include:
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Flexible work arrangements.
- Award-Winning Health and Wellness Program.
Wajax is committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.
As a condition of employment, final candidates will be subject to pre-screening.
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