Customs Clearance Coordinator

Position Overview

As the Customs Clearance Coordinator, you will be playing a crucial role in facilitating a smooth passage of goods through the US/Canada borders by ensuring compliance with customs regulations.

The ideal candidate, or candidates, will have previous experience working at a Customs Brokerage and working with various modes of transportation (air, ocean, highways, and rail) and is comfortable working independently to ensure shipments are handled in a timely manner. We are looking for driven individuals who are customer focused and have a desire to learn.

This is a hybrid/mostly remote position with working hours from 3:00 p.m. to 12 a.m. PST, Monday through Friday, working 37.5 hours a week, reporting directly to the Canadian Release Operations Manager. There will be bonus compensation for working the evening shift.

About us:

A & A has been in business for nearly 45 years and we specialize in customs brokerage - but we are not your average broker. We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and cutting-edge innovation—all while enjoying the journey! We take a great deal of pride in developing long-term relationships and in supporting our community and our environment.

Why choose A&A?

• Outstanding Reputation:

Check out our exceptional Glassdoor reviews, the best in the industry, at Glassdoor ( https://www.glassdoor.ca/Overview/Working-at-A-and-A-Contract-Customs-Brokers-EI_IE1864045.11,43.htm). Certified as a Great Place to Work by our employees, we take pride in creating a positive and rewarding workplace.

• Innovative Benefits:

Enjoy amazing benefits including our unique Honeymoon Hi-5 program, providing paid time off, Learning & Tuition reimbursement, and other exclusive programs. We invest in our employees' well-being and professional growth.

• Customs Certification Support:

We aspire to be the best, and that means hiring the best talent. Partner with us, and we will support you in obtaining Customs Certifications such as the CCS—with a generous $2,000 bonus upon completion.

Job Description

Major duties and responsibilities include, but are not limited to:

• Handling general inquiries professionally (internally and externally) over the phone, or through email
• Review documentation and prepare customs release entries for processing
• Communicate with customers to clear shipments, close entries, provide updates, and resolve paperwork issues and customs holds
• Handle and resolve difficult or challenging situations while maintaining first-class service to all internal and external customers
• Maintain strong knowledge of all ports across Canada and the USA
• Assign correct tariff classifications
• Assist in ensuring that all entries are released, classified, and billed accurately and in a timely manner
• Responsible for ensuring that Canadian and U.S. customs regulations are adhered to when completing import and export documents to facilitate the movement of cross-border shipments
• Other duties as required

Qualifications

• Previous customs entry release experience
• Experience with ITMR4 is preferred
• Experience processing entries across different modes of transportation (highways, rail, air, ocean) is an asset
• Certified Customs Specialist (CCS) designation or Licensed Customs Broker (LCB) is an asset
• High work standards, high level of accuracy
• Ability to handle large volumes of work and meet tight deadlines
• Works well independently
• Strong customer service orientation
• Quick learner and a desire to learn
• Results-driven
• Ability to multi-task
• Strong communication skills

We invite you to bring your skills to our company and see what A & A has to offer!

To learn more about us, visit:

#ServewithEthusiasm #MakeitHappen #PlayasaTeam #Learn&Grow

A & A Customs Broker is a fair and equitable company. We welcome and encourage applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $20.00-$27.00 per hour

Benefits:

• Casual dress
• Commuter benefits
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Schedule:

• Evening shift
• Monday to Friday

Experience:

• Customs clearance: 1 year (required)
• ITMR4: 1 year (preferred)

Licence/Certification:

• Licensed Customs Broker/Certified Customs Specialist (CCS) (preferred)

Work Location: Hybrid remote in Surrey, BC V3S 9S2