AddressReq Id: 415186
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we're revolutionizing how Canadians communicate.
If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.
SummaryThe Bell team is on a journey to transform how Bell delivers the best customer experience with seamless access to a software-driven and cloud-based ecosystem of products, services, and content. This transformation is about simplifying, virtualizing and automating the network transport and services to lower costs and increase agility to deploy Bell services.
At the heart of this transformation is the Network Cloud Infrastructure and Services team. Our vision: Be recognized by tenants as the simplest, most reliable and adaptable cloud. Nothing less! We are on a mission to enable the Bell Network team to virtualize and cloudify network services and applications by providing self-serve, on-demand, reliable and secure cloud services, while supporting them on their journey.
Our team is organized in product squads, leveraging the best of Lean manufacturing, Agile / Scrum framework and DevOps practices and tools. We are a powerful mix of infrastructure, networking, security, storage, cloud computing, software development experts, supported by a crew of scrum masters and senior managers.
As a Data center operations manager for the Hardware Infrastructure team, you will be tasked with the following:
- Lead & support a Data center technician team across the country (no direct reports).
- Manage hardware operational processes in our Data centers.
- Schedule and organize the work.
- Co-ordinate with technicians to troubleshoot network related issues.
- Ensure compliance to Telcordia standard.
- Standardize and Improve processes with the detail engineering team.
- Communicate daily performance using visual management.
- Responsible for cabinet, network equipment & server installation quality.
- Implement corrective actions following root cause problem identification sessions (5 why, PDCA & A3).
- Occasionally lead and/or participate in larger process improvement activities.
- Travel required across Canada – 20%
- Strong understanding of datacenter operational processes.
- Good appreciation of Data center infrastructure components and their interdependencies.
- Strong interpersonal skills and ability to work effectively in a multifunctional team environment including virtual teams.
- Good understanding of lean manufacturing processes.
- Understands and responds to customer needs with urgency & empathy.
- Microsoft Office knowledge.
- Jira administrator experience is an asset.
- 5 years of experience in a similar role within the Data center industry.
- Certified Data Center Professional (CDCP) or any equivalence
- Data Center Infrastructure Specialist (DCIS)
- An equivalent combination of education and experience may be considered.
- Experience in hardware provisioning/installation processes in a datacenter environment.
- Strong time management skills and work ethic to manage multiple accountabilities.
- Ability to build relationships and work effectively with internal partners and vendors.
- Embrace change within the same team.
- Must be autonomous and self-motivated.
• In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 01/12/2024
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].
Created: Canada, QC, Montreal
Bell, one of Canada's Top 100 Employers.
