Data Control Analyst

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including M&M Food Market, Fas Gas Plus, Pioneer, RaceTrac, Superpumper, Ultramar, Chevron, Esso, and ON the RUN.

We recognize that diversity gives us an edge and inclusion propels us forward. We're also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

Position Title: Data Control Analyst

Team and Location: Order to Cash - Calgary, AB

Starting Minimum Salary from: $ 66,300/year

Position Summary:

Reporting to the Operations Accounting Manager, the Data Control Analyst is responsible for responding to a high volume of incidents in ServiceNow. The Data Control Analyst will investigate and resolve data integrity issues raised by internal and external stakeholders by leveraging Parkland's multiple data sources to determine the issue and proper method for correction with auditable workbooks and documentation. This role requires collaboration with groups internal and external to Order to Cash including AR Reconciliations, Hydro Carbon Accounting, IT, Settlements, and POS (Point of Sales), Retail Finance, and operations. Attention to detail and analytical mindset is critical to ensure that root cause analysis is performed and documented. At Parkland, Continuous Improvement is a core value, so this role will assist in the development of reports and automation using SQL, Power BI, with a working knowledge of Relational Databases.

Key Responsibilities:

Area specific: Data Control

• Respond to and resolve incidents created in ServiceNow in accordance with our Service Level Agreement (SLA) ensuring auditable work and work notes.
• Collect all documentation and approvals needed as part of the verification and correction process.
• Update systems with accurate information, including ServiceNow, with auditable work notes and workbooks.
• Collaborate with cross-functional teams to correct data in PDI (an Operating Platform) to ensure its' accuracy so that Retailers are settled in an accurate and timely manner while protecting Parkland's gross margins.
• Working with IT and POS teams, assist in the development of data integrity and exception reports using SQL, Power BI, Excel, and knowledge of how relational databases work. Leverage this work into automating the data recovery process.
• Monitor changes in business models for over 1300 retail sites across Canada using Master Data that tracks retail site attributes.
• Improve and build upon existing processes & templates for data correction.
• Follow month end requirements for PDI and JDE close.
• Provide support to Territory Managers and retail sites as well as other cross functional teams.
• Support, adapt, and evolve Data Control processes and reports in a dynamic Retail business environment.
• Involvement in various projects and acquisitions to assist in data validation.

Operational & Service Excellence

• Participate in the development of programs, policies, initiatives, and tools specific to Shared Services processes. Works with IT and other support teams to continuously identify process improvement capabilities and implement new technologies where justified.
• Demonstrates commitment towards continuous improvement initiatives and willingness to challenge existing practices. Follows existing processes and internal controls, with a critical mind to automate and improve them in a cost-effective manner to enable Parkland to achieve synergies.
• Participates in Finance Shared Services activities in line with Service Level Agreements and Service Catalogues.
• Becomes a Subject Matter Expert of Parkland's supporting software and databases (e.g. PDI, Atomic Data Lake, and Market Basket): identify requirements, participate in testing upgrades, provide training to team members, and act as a change agent for enhancements as applicable.

Qualifications and Skills:

• University Degree in relevant field (Accounting, Finance, Computer Science, Business Administration).
• Minimum 5 years' experience in progressive and responsible roles related to retail operations, report development, automation.
• Experience working in a strong customer service focused environment.
• Excellent critical thinking, analytical and problem-solving skills including the ability to think outside of the box, deal with ambiguity and challenge information.
• Proven track record in building and maintaining strong relationships with internal and external stakeholders. Help foster a positive climate where team spirit and collaboration are encouraged.
• Strong system skills including advanced proficiency with Microsoft Excel (Power Query and Macros/VBA) as well as a working knowledge of SQL, Data Analytics, and Relational Databases.
• Knowledge of POS Systems (Bulloch),JDE, PDI, ServiceNow, and Market Basket is considered an asset.
• Strong written and verbal communication skills including process documentation and system flowcharts along with the ability to work well in cross-functional teams.
• A good understanding of financial systems, processes and internal controls including knowledge of accounting (GAAP) is an asset.
• Well-organized and detail-oriented with a strong commitment to ensuring deadlines are achieved.

We Offer:

• Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
• A share in our success through the Employee Share Purchase Plan and 100% company matching.
• A flexible group benefit plan that offers health and dental coverage choices to meet the needs of each unique employee. Inclusive of life and disability insurances, Health Care and Lifestyle Spending options, and a supportive Employee and Family Assistance Program.
• Participation in Parkland Pledge, an employee-driven charitable giving program.
• An employee referral program - earn up to $2000 for your referral.
• In-house learning and development opportunities, leadership training, international opportunities.
• Discount Programs and Educational Scholarship Programs for family members.
• Save on gas at our participating gas stations across Canada (Chevron, Fas Gas, Ultramar, and Pioneer).
• A safety focused work environment and ongoing safety training.

Please note:

• Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas.
• Parkland Corporation is committed to the principles of Employment Equity. We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.
• Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.

This position will close onJanuary 29, 2024or when a successful candidate is found.

#LI-AL1