Data Entry and Customer Service Representative

Our company is currently seeking ​a Data Entry and Customer Service Representative to join our team!

The Opportunity:

As a Data Entry and Customer Service Representative, you will be responsible for scheduling jobs for our sub-contractors, checking sub-contractor invoices for accuracy, and providing Customer Service over the phone. You should have excellent communication skills, both written and oral. You will also be responsible for entering work orders into the system and providing job quotes in a timely manner.

Your phone manner should be friendly, engaging and professional. Our ideal candidate must be creative in problem-solving and have the ability to handle multiple requests at the same time. Ultimately, your goal is to provide outstanding Customer Service and manage jobs for our team of sub-contractors. You will be working with a team and should demonstrate collaboration and willingness to share tasks.

This full-time position will report to the Controller and is located in Concord, Ontario. Start date will be in January 2024.

Responsibilities:

• Create job quotes accurately and promptly
• Entering work orders into the system
• Checking sub-contractor invoices for accuracy before they are processed for payment
• Scheduling and managing jobs for our team of sub-contractors
• Provide Customer Service and phone support, as needed
• General office duties, as needed

Qualifications:

• Minimum 1-year experience in Customer Service, with experience in the contracting sector being an asset
• Fast learner with a strong ability to prioritize and multitask
• Excellent computer skills & MS Office
• Collaborative and a true team-player
• Strong organizational skills
• Self-motivated and detail-driven
• Must be comfortable working in a fast-paced environment
• Good communication skills both in oral and written form
• Must be fluent in English
• Demonstrate sound work ethics complimented with a flexible work attitude

We thank all who apply however only those who meet the qualifications will be contacted.

Job Types: Full-time, Permanent

Salary: From $17.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)

Work Location: In person