Daycare Administrator

Kidz Kare Daycare is located in the heart of downtown Toronto, across from Union Station, inside of Maple Leaf Square. We are looking for a dynamic, energetic and charismatic customer-oriented service representative to join our team!

The right candidate will act as a liaison, provide service information and resolve any emerging problems that our clients might face with accuracy and efficiency. The objective is to ensure excellent service standards and maintain high customer satisfaction. If that sounds like you, then we invite you to apply and look forward to speaking with you!

Responsibilities:

• Effectively manage large amounts of incoming calls
• Generate and track sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Complete tours of the centre with new families interested in enrolling
• Support classrooms and Front office team as needed
• Other duties as requested

Requirements:

• Previous Customer Service Experience
• Strong phone and listening skills
• Personable and ability to adapt/respond to different types of clients
• Excellent communication skills
• Organized and dependable
• Ability to multi-task and prioritize
• Great time-management skills
• Proficient with Microsoft Office
• Advanced skills in all areas of Administration

Above & Beyond:

• Knowledge in Early Childhood Education
• Familiarity with CRM systems and practices

Job Types: Full-time, Permanent

Salary: $20.00-$25.00 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site childcare
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Do you have at least 2 doses of the Covid-19 Vaccine?

Experience:

• Administrative: 5 years (required)

Language:

• English (required)

Work Location: In person