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SalaryHome Hardware has an exciting opportunity available for a Dealer Services Support – Representative. Reporting to the Supervisor, Dealer Services, you will be responsible for providing fast and accurate operational information and excellent customer support to our Dealers and their staff.
If you are a strong multi-tasker with a focus on providing a professional customer service experience, we would love for you to apply!
Please note we have a preference for someone who can accommodate a 9.30am – 6:00pm shift.
What you’ll do:
- Member of a team working in a Call Centre environment using Call Centre Software.
- Assist Dealers with their inquiries on all operational and business needs.
- Offer a concierge service by providing personal assistance to Dealers and Territory Managers.
- Accurate logging of requests through a Customer Relationship Management software
- Work closely with all departments to provide timely information to Home Dealers on product, stock availability, PO's, Dealer orders, order problems, special services offered.
- Assist Dealers with the processing of Special Orders, Courier Orders, and Demand Orders.
- Assist with planning, scheduling, and keying of Opening Orders, Fill-In Orders and Celebration Event orders.
- Generate reports based on requests from Retail Field Teams and Dealers (balance of sales and gross margin report, and Multi-Store Comparison Report).
- Provide operational assistance and information for Dealers on Home’s various Gift Card and Loyalty Card programs.
- Assist Dealers with their Moneris On-Boarding needs and financial settlement issues concerning Home Gift Card, Visa, Mastercard, American Express, and Debit Cards. Second level support is also provided for Dealer terminal support.
What we’re looking for:
- Knowledge of Home Hardware's systems and services with a commitment to providing excellent service to our Home’s Dealers is required.
- Two to three years’ experience providing excellent support within a customer service role would be an asset.
- Ability to multi-task and adjust to changing needs, with strong problem-solving skills.
- Strong computer and typing skills with excellent communication skills in English are essential.
- Knowledge of Microsoft Office, with prior experience with Oracle, WM, and Home’s internal systems.
What Home offers:
- Competitive Salary.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:
- Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discount from our corporate retail stores.
- WorkPerks© by Venngo discounts.
- Home & Auto Insurance discounts.
- 3-weeks’ vacation to start.
- Personal and sick time.
Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.
We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.
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