Delivery Coordinator/Customer Service Manager

KO Auto Finance is seeking a dedicated and detail-oriented individual to join our team as a Delivery Coordinator/Customer Service Manager. In this role, you will play a crucial part in the customer journey, ensuring that vehicle deliveries are seamless and customer satisfaction is maintained at the highest level.

Responsibilities:

Coordinate Deliveries:

• Schedule and organize vehicle deliveries in a timely and efficient manner.
• Collaborate with logistics teams to optimize delivery routes and timelines.

Document Deliveries:

• Take detailed and high-quality photos of vehicles prior to delivery.
• Maintain accurate records of delivered vehicles and associated documentation.

Customer Interaction:

• Work closely with customers to coordinate delivery times and locations.
• Provide clear and timely communication to customers throughout the delivery process.

Post-Delivery Follow-up:

• Conduct follow-up calls with customers after the vehicle has been delivered to ensure satisfaction.
• Address any concerns or issues raised by customers and take appropriate actions.

Customer Service Management:

• Handle customer complaints and inquiries with professionalism and efficiency.
• Collaborate with internal teams to resolve customer issues promptly.

Process Improvement:

• Identify areas for process improvement and implement changes to enhance the overall customer experience.
• Provide insights and feedback to improve delivery and customer service procedures.

Requirements:

• Proven experience in customer service and delivery coordination.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Problem-solving skills with a customer-centric approach.
• Familiarity with automotive industry processes is a plus.

If you are a motivated individual with a passion for delivering exceptional customer service in the automotive finance industry, we invite you to apply for this exciting opportunity at KO Auto Finance. Join us in creating positive experiences for our customers throughout their vehicle ownership journey.

Job Type: Full-time

Schedule:

• Every Weekend
• Monday to Friday

Experience:

• Customer service: 1 year (required)

Work Location: In person