Department Manager

The Manager needs to be a team member.

Their mission is to create an exceptional shopping experience for customers through professional and courteous customer service. Interacting with customers while identifying their needs, assisting with finding products, explaining technical details of merchandise and making professional recommendations to assist customers in making informed buying decisions. This role also involves making suggestions for new products, ordering, communicating with vendors and maintaining the store such as stocking shelves, merchandising and general housekeeping.

Provides excellent customer service to all customers smiling, greeting customers and selling products.

Builds and maintains trust and relationships with customers and the community.

Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.

Deals with challenging situations in a professional manner.

Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).

Engages in learning activities, listens to feedback to improve their own abilities and knowledge and participates in all training as required.

Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.

Completes other tasks, as required.

Job Type: Full-time

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Management: 1 year (required)

Work Location: In person