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SalaryDepartmental Assocate 1
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.
Overview
Reporting to the Manager, Animal Protection Services and Contract Administration, the Departmental Associate 1 position is responsible for providing administrative and clerical support related to Animal Protection Services.
Examples of key responsibilities include, but are not limited to:
- Providing administrative support, including composing letters, memos, emails and other correspondence to a wide variety of internal and external clients; editing and proofreading general correspondence, reports, and data.
- Responding to inquiries associated with the Animal Protection and applicable departmental rules, regulations and procedures to both internal and external clientele.
- Managing schedules, including arranging meetings/conference calls and logistical setup for these meetings, providing assistance to set-up and run audio/visual equipment, etc.
- Processing financial transactions, including tracking and distributing related invoices, collecting outstanding debt and performing credit card reconciliation.
- Updating and maintaining records management system and the departmental internet on the City website. Processing incoming and outgoing mail and preparing mail outs.
- Creating records and tracking complaints to ensure timely resolution. Maintaining the City of Richmond’s Dog licencing program.
- Creating, compiling and extracting information from a variety of computerized programs, such as Tempest and Amanda.
- Participating in continual improvements to systems and processes in an ever-changing, technology-driven environment.
- Provide clerical back up and support to the Manager and the broader administrative team when necessary. Ordering stationery and maintaining stock of office supplies.
- Performing other related duties as required.
Knowledge, Skills & Abilities:
- Strong attention to detail with an aptitude for proofreading, suggesting alternatives and making modifications. Knowledge of business English, spelling, grammar and punctuation.
- Ability to understand and carry out oral and written instructions Ability to work effectively with minimal supervision.
- Proven ability to exercise diplomacy, tact, confidentiality and sound judgement.
- Excellent verbal and written communication skills, including spelling, grammatical and proof reading ability.
- Ability to prioritize workload to achieve timelines; perform multiple tasks simultaneously; work well under pressure; problem-solve; and deal with stressful situations with professionalism.
- Ability to use software applications including Microsoft Outlook, Word, Excel, and PowerPoint, PeopleSoft HCM and REDMS at an intermediate to advanced level; ability to update website content.
- Ability to perform word processing and data entry with a high degree of accuracy.
- Provide excellence in customer service while communicating information regarding Richmond bylaws, rules, regulations and procedures to both internal and external clientele.
- Ability to provide effective customer service and conflict resolution in a calm, professional manner.
Qualifications and Experience:
Completion of grade 12 or equivalent, supplemented by courses in office administration, municipal laws, dispute resolution, or software programs and one (1) to two (2) years of related clerical experience, or an equivalent combination of training and experience. Certificate in Business or Office Administration is an asset.
Working Conditions:
Duties are performed in an office environment. The work involved requires a high level of public contact with a diverse range of people, often encountering difficult situations.
