Depot Manager

Job Summary:
The Depot Manager is responsible to meet or exceed Service goals in the management of a Service Centre which includes a team of Route Sales Representatives. Reports to the General Manager. The Depot Manager will be responsible for leading the growth and profitability of the Calgary Depot.

Essential Functions:
- Develop and motivate Service Centre RSRs to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships.
- Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
- Partner closely with sales consultants within Service area to assist in new business acquisitions and successful new business installations
- Ensure all company policies and procedures are followed at their location, including safety and Service SOP.
- Manage retention and growth by motivating their Service Centre team to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
- Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
- Leading their Service Centre team to success, communicate changes and policies, oversee route organization, project a professional image and cooperatively work with other departments in the branch.
- Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
- Follow written and verbal instructions and perform other tasks as directed by the General Manager.
-In coordination with General Manager, the Depot Manager will be responsible for hiring, disciplining and terminating of Service Centre staff
-Some Depot Managers may be responsible for the management of Loaders/Unloaders and Customer Service office Personnel
- Oversees a service center. This includes securing the facility, ensuring the facility is of the highest standards in terms of cleanliness and safety.
- Manage facility service vendor relationships such as cleaning companies, snow removal, security firms, local garages for mechanical work on trucks etc.
- Managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.
- If depot is a leased facility, manage the relationship with facility owner/landlord.

Additional Functions:
- Work with and support other service personnel as required by the General Manager.
-Participate in Branch or Corporate projects as required by General Manager.

Qualifications:
- Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations.
- Demonstrate excellent skills in customer service, negotiations and sales.
- Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.

Education:
- College/University graduation or similar experience. Qualified to hold a driver’s license.

Compensation:
-$75,000 to $85,000 per year.
-Quarterly bonuses provided based on performance.
-Additional pay for car allowance per month.
-Health and Dental benefits provided.
-Company pension provided.

Travel Requirements:
- Frequently within the branch area.

Typical Environmental Conditions:
- Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
- Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:
- Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Job Types: Full-time, Permanent

Salary: $75,000.00-$85,000.00 per year

Benefits:

• Automobile allowance
• Company car
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Management: 2 years (required)
• Customer Service Management: 2 years (preferred)

Licence/Certification:

• Alberta Driver's License (required)

Ability to Commute:

• Calgary, AB T2G 4P7 (required)

Work Location: In person