Desk Clerk (Casual), Skeena House

The Vancouver Aboriginal Friendship Centre Society (VAFCS) is a non-profit charitable organization serving the Urban Aboriginal community with a mandate to provide programs and services that will contribute to the cultural, educational, social, economic, and recreational development of Urban Aboriginal people.

The Vancouver Aboriginal Friendship Centre Society (VAFCS) is looking for an experienced Desk Clerk (Weekend Day Shift) to oversee daily operations of Skeena House. The Desk Clerk is responsible for ensuring safety and security of the building, coordinating and managing maintenance or repairs of the building and liaising with other VAFCS team members or partners to ensure operations run smoothly.

Program:

VAFCS strives to provide individuals with the tools that empower them to live more sustainable and independent lives which will benefit their own sense of well-being in the long run.

Therefore, VAFCS housing strategy program aims to minimize the barriers for urban aboriginals by providing them housing support and enabling them to find suitable housing and supports for job and food security. Similarly, Skeena Transition House has been a hub for indigenous people to maintain a secure home for themselves with resources and support at their fingertips. VAFCS programs that are offered at Skeena House are aimed to create better opportunities, promote social participation and enable individuals to seek support in life skills, culture and education.

Skeena House affords marginalized individuals to have secure and stable transitional housing for up to 24 months. Thus, individuals are enabled to be put in touch with resources that will stimulate their growth, find secure housing, and empower them to be self sufficient. More importantly, VAFCS, provides programs and services on site to promote social participation, culture, and support tenants to learn residential responsibilities so they are set up for success when they move onto permanent housing after the 24-month period. It is under our housing strategy program that individuals flourish with support, culture and a better understanding of their own transferable skill sets so they become successful tenants who are residing in permanent homes.

POSITION OBJECTIVE:

The Desk Clerk (Casual) will be responsible for overseeing the daily operations of Skeena House. They will be the first point of contact for all matters while on-site and respond diligently to all inquiries, complaints, concerns or emergencies in a timely manner utilizing VAFCS policies and best practices.

RESPONSIBILITIES:

Ensuring Safety and Security of the Building

• Respond to all incidents using best practices
• Documenting all incidents appropriately
• Conducting nightly walk thru of the building
• Calls the police or related Public Service in the event of emergency or disturbances such as notifying police of incidents or problems or contacting other resources as appropriate

Building Relations

• Responding to inquiries and requests by clients and resolving any problems or issues.
• Engaging with community stakeholders to ensure strong communal relations
• Ensuring appropriate and timely communication with clients, staff and colleagues
• Responds to resident enquiries, complaints, emergencies, provides information/clarification as required and takes appropriate action at all times during their work week

Managing & Delegating

• Ensuring a high level of service by addressing problems in a prompt and effective manner
• Preparing and carrying out emergency protocols and procedures.
• Maintaining a safe environment for building occupants and visitors.
• Conducting regular building checks and preparing reports.
• Ensuring facilities are in compliance with applicable policies, regulations, and building codes.

QUALIFICATIONS:

Previous experience in similar role considered an asset

Experience working with vulnerable groups, Aboriginal community members, and people who have experienced being houseless

Knowledge of social services and resources within the GVRD

Experience working in hospitality or security position an asset

Knowledge of relevant laws, regulations, and building codes

Demonstrated communication and customer service skills.

Strong problem-solving skills.

First Aid Level 1, Non Violent Crisis Intervention, Naloxone Training, and Food Safe are assets

Work Remotely

• No

Job Type: Casual

Salary: From $19.18 per hour

Benefits:

• Casual dress
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Every Weekend
• Overtime

Supplemental pay types:

• Overtime pay

Licence/Certification:

• First Aid Level 1 (preferred)
• Non-Violent Crisis Intervention (preferred)
• Naloxone Training (preferred)

Work Location: In person