Desktop Support Analyst

A Worldwide Vision Connecting People with Technology

Amphenol is one of the world’s largest providers of high-technology interconnect, sensor and antenna solutions and a Fortune 500 company. Our products Enable the Electronics Revolution across virtually every end market including Automotive, Broadband Communications, Commercial Aerospace, Industrial, Information Technology and Data Communications, Military, Mobile Devices and Mobile Networks.

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers. Amphenol Corporation offers the opportunity for career growth within a global organization. Amphenol Corporation is unique in that every employee, regardless of his or her position, can positively impact the business.

Position Title: Desktop Support Analyst

Location: Markham, ON

Reports To: IT Director

HSIO, a division of Amphenol, is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom/Artificial Intelligence/Machine Learning markets (Mobile Networks, Data Centers, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters are in Nashua, NH, and we have global design, sales and manufacturing locations.

We are seeking a skilled and customer-oriented IT Desktop Support Analyst to join our IT team.

WHAT DOES A DESKTOP SUPPORT ANALYST DO?

The ideal candidate will be responsible for providing technical assistance and support to our end-users, ensuring seamless operation and functionality of desktop systems and peripherals. You will be working in a dynamic, fast-paced environment responsible for the configuration, implementation, and maintenance of various computer technologies managed by the Information Technology team. You will focus on administering Amphenol’s IT infrastructure, including desktop PCs, notebooks, tablets, cell phones and software applications, including ERP, Office 365, etc.

Roles and responsibilities:

End-User Support: Install, configure, and troubleshoot desktop systems, applications, and peripherals. Ensure proficiency in our core systems and applications, including Windows 10/11, Windows Server, Active Directory (AD), Microsoft 365, Fresh service ticketing, PDQ, NinjaRMM, Intune, and Autopilot.

Technical Troubleshooting: Identify and resolve hardware and software issues promptly and efficiently. Collaborate with the IT team to escalate and address complex problems.

System Maintenance: Conduct routine maintenance activities on desktop systems and associated hardware. Ensure antivirus and security software are up to date on all devices.

Software Deployment: Assist in the installation, configuration, and deployment of software applications. Provide support for software updates and patches.

User Training: Conduct user training sessions to enhance end-users understanding of technology. Create and update user guides and documentation.

Asset Management: Maintain accurate records of IT assets, including desktops, laptops, and peripherals. Coordinate asset procurement, inventory management, and disposal.

Remote Support: Provide remote assistance to off-site users, ensuring consistent support quality.

Collaboration: Collaborate with other IT team members to address complex technical issues.

Work closely with IT leadership to implement and improve IT processes.

QUALIFICATIONS:

• Bachelor's degree/Diploma in Computer Science, Networking, or related discipline
• Minimum of 5 years related work experience
• Proficient in MS Office 365 (install, setup, & troubleshooting)
• Knowledge in Networking (DHCP, DNS)
• Experience with VMware or other hypervisors
• Customer Service experience
• Knowledge of Microsoft Active Directory –(preferred)
• Intermediate hardware & software troubleshooting skills in Microsoft Windows based environment- (preferred)

Amphenol Canada is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding a job opportunity, you should advise Amphenol, in a timely fashion, of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Job Types: Full-time, Permanent

Salary: $60,000.00-$80,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Markham, ON L3S 4M4: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 5 years (required)
• Manufacturing: 5 years (required)
• VMware: 5 years (required)
• MS Office 365: 5 years (required)

Work Location: In person