Director Of Property Management

Reporting to the CEO (or designate), and in accordance with Ballenas’ mission, strategic direction, principles and policies, the Director of Property Management’s primary responsibilities are to:

• Provide leadership, oversight, and support in project prioritization, capital asset tracking, annual capital asset planning and budgeting, implementation, and finalization, which include post implementation reviews and reporting

• Provide a leadership role in optimizing systems and processes; work closely with Senior Leadership to provide recommendations for cost-effective operational enhancements

• Oversee daily operational activities and provide coordination and on-the-ground leadership working side-by-side with multi-discipline teams to ensure the successful achievement of the Society’s goals and objectives

• Provide other related duties as assigned and may be required to provide coverage for the CEO in their absence

Specific Duties and Responsibilities Based on Key Competencies:

Results Orientation

 Responsible for the operating expenses of Ballenas properties; work closely with managers to provide financial oversight, including drafting operating budgets and capital expenditure plans to ensure long term viability of assets, regularly monitor and report financials to Senior Management to assess performance against budgets, and address budget variances

 Research and access grant programs, incentives, rebates, and exemptions and other financial supports related to property maintenance, improvements and retrofits

 Monitor and manage all programs, budgets, contracts, and contracted services related to Property Management

 Work with maintenance and operations teams to develop and manage planned maintenance program requirements to ensure fixed assets achieve useful life, are in a constant state of good repair and align with prevailing environmental and safety standards

 Work closely with the Housing Operations Manager to establish and implement the rental criteria for each property to ensure compliance with the Residential Tenancy Act (RTA) and funding agreements; direct and monitor rental marketing; maintain knowledge of current market data, trends and comparable properties

 Regularly visit properties with senior maintenance staff to assess general physical condition of building systems, custodial, and grounds maintenance; coordinate with Senior Maintenance Staff on scope, budget and timely completion of budgeted capital improvements

 Coordinate with Food Services Manager to optimize food services performance, including but not limited to meal purchases and programs

 Responsible for ensuring policies, procedures, and compliance with relevant regulations, legislation, and any licensing requirements

Leadership

 Responsible for the performance of direct reports; ensures managers and teams are operating in accordance with annual budgets

 Motivate, advise, guide and work directly with direct reports primarily through monitoring performance; support constructive organizational communications, coach and empower others in conflict resolution activities

 Provide leadership, mentoring, and recognition for direct reports; set team and individual goals and monitor projects to support strategic plan; lead regular team meetings; ensure efficiencies and tasks are on track to meet organizational goals

 Oversee crisis and emergency response planning and implementation; confirm staff compliance with all WorkSafeBC regulations, Society policies and procedures; ensure staff observe all security protocols and emergency procedures

 Determine operational recruiting needs in collaboration with Director of Human Resources, lead regular performance reviews, and ascertain team training and development requirements

Interpersonal Relationships

 Establish and maintain engaging, positive, and productive working relationships with staff, residents, stakeholders, and vendors

 Oversee professional communications and interactions with residents to ensure excellence in service delivery; role model effective information seeking, active listening to enhance understanding and provide appropriate responses

 Lead difficult conversations with staff, residents, and vendors

Personal Effectiveness

 Assist in the development of clear, effective, and consistent internal and external operational messaging and communications; effectively participate as a member of the Senior Leadership and strategic planning teams; may be required to occasionally attend board meetings and serve as a public representative of the Society

 Demonstrate commitment to continuous learning, flexibility, and accountability to the Society, as well as to the well-being of self and others

 Lead by example to promote a strong organizational culture, including positive communication, ethical commitment, workplace safety and work/life balance

QUALIFICATIONS

EDUCATION AND EXPERIENCE

o Degree in a related field plus a minimum of 5 years’ experience in multi-discipline operations leadership and project management, including:

o Experience managing complex operations with multiple vested stakeholder interests

o Experience with financial accountability, budget management, operational enhancement strategies, operational policy and procedures development

o Minimum of 5 years’ of direct supervisory experience leading and developing teams

o Demonstrated experience working with vulnerable populations including seniors and persons with varying abilities; experience working in non-profit/charitable societies an asset

o Advanced computer experience including MS Office, Property Management software, purchase/work order systems, and cloud-based programs; experience using Ameresco AssetPlanner preferred

KNOWLEDGE, SKILLS, AND ABILITIES

o Superb leadership and communication skills; person-centred ability to effectively collaborate with a variety of stakeholders; proven abilities in negotiation and conflict management

o Working knowledge of Property Management, property maintenance, construction and building structures

o Excellence in client service delivery and crucial conversations; flexible, objective and open-minded approach to a variety of resident lifestyle conditions

o Exceptional strategic thinking, analytical, organizational, time-management, judgement and problem-solving abilities

o Political acuity to recognize and respond in a timely manner to operational issues and risks which may have an impact on the Society, residents, and stakeholders

o Sound knowledge of safe work practices and all relevant legislation

o Working knowledge of the Residential Tenancy Act and Human Rights Legislation

OTHER REQUIREMENTS

o Passing a Criminal Record/Vulnerable Sector Check

o Valid Driver’s Licence and Clean Driver’s Abstract; access to reliable vehicle

o Willingness to travel, and work occasional evenings and weekends as required

o Fast-paced work environment with some strenuous physical demands

PLEASE INCLUDE RESUME, COVER LETTER AND REFERENCES IN YOUR APPLICATION.

Application deadline: 2024-02-23
Expected start date: 2024-03-11

Job Types: Full-time, Permanent

Salary: $80,000.00-$110,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• VRSP
• Wellness program

Application question(s):

• Do you live in Nanaimo?

Education:

• Bachelor's Degree (preferred)

Experience:

• Property Management: 5 years (preferred)
• Supervisory/leading teams: 5 years (preferred)
• working with vulnerable populations: 1 year (preferred)
• asset management software: 3 years (preferred)

Licence/Certification:

• Driving Licence + access to reliable vehicle (preferred)

Work Location: In person

Application deadline: 2024-02-23
Expected start date: 2024-03-11