Position Details
Posting Information
Posting Number
CK53222P
Position Title
Dispatch Centre Operator
No. of Staff Required
1
Position Type
FT
If Term position, enter length of Term in months
n/a
Position Groups
IAFF
Division
Corporate & Protective Services (DV139)
Department
Fire Department (DP133)
Branch
Fire Communications and Emergency Management (BR135)
Organizational Information
Purpose of your Position - Non Union
Classification Summary - Union
The City of Kelowna Fire Department Dispatch Centre handles all 911 calls for over 50 fire departments within the regional Districts of the Central Okanagan, Okanagan Similkameen, Kootenay Boundary, East Kootenay, Vernon and Okanagan Indian Band (OKIB). Our dispatch team processes emergency and non-emergency radio and telephone calls for almost 40,000 incidents each year. This is an ideal job for an independent thinker with good computer skills who can multitask while typing a minimum of 40 words per minute. You must be physically able to sit for long periods, and be able to work long shifts with a flexible work week.
A Fire Dispatch Centre Operator receives/directs and/or dispatches emergency and non-emergency calls. As a highly organized communicator with exceptional multi-tasking skills, you will face a variety of urgent requests during your shift. You will have the ability to prioritize, use good judgement to make decisions quickly.
Duties - Union
- Understands, operates and maintains equipment used in the receipt, retention and
- Completes all records, maps and pre- plans as required.
- Ability to process Emergency and non-emergency calls effectively, in a timely manner.
- Ability to differentiate between fire prevention, fire suppression, support services and specialty skills within the department.
- Knowledge of the geographic layout of the City of Kelowna and the Regional District.
- Knowledge of basic fire codes, various information retention systems, and an understanding of mapping and pre-plan systems used by the Fire Department.
Results and Activities - Non union
Credentials - Union
Knowledge - Non Union
Skills & Abilities - Non Union
Competencies
- Typing-40 wpm
- Teamwork
- Service Excellence
- Objective/Logical
- Computer Literacy
- Communication Excellence
Posting Text
Physical Demands
Special Instructions to Applicant
Please attach copies of your education/membership(s) as “other documents”.
Testing will be required.If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.
Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing.
Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing.
Additional Hiring Information
Pay Rate
$37.63 per hour
Posting Date
03/20/2024
Closing Date
04/05/2024
Days of Work
Flexible - days and overnights
Standard Hours per Day
10
Hours of Work
Flexible work week comprised of scheduled shifts and relief shifts averaging 42 hours per week – averaged over 2,184 hours annually.
Work Location
FIREHALLS
Specify Work Location
Station #1
Documents Needed to Apply
Required DocumentsOptional Documents
- Resume
- Cover Letter
- Driver's Abstract
- References
- Other Document 1
- Other Document 2
- Other Document 3
- Other Document 4