Dispatcher / Customer Service Representative

Power Link is a growing, Milton-based Same Day Courier & Expedite company. We also offer Truckload and Less Than Truckload services to our clientele through relationships with our partner carriers. This is an opportunity to join a growing company with significant expansion plans. Please note that we have two locations: one in Milton and one in Burlington.

Description:

The Dispatch/CSR role entails assigning delivery orders to the most appropriate drivers throughout the day. The Dispatcher/CSR ensures freight moves in the most efficient manner possible by overseeing pickup and delivery requests, providing information, and supervising deliveries to meet customer needs. Accurately enters customer orders and other information into computer system in a timely manner. Provides prompt, precise, and knowledgeable information to Power Link customers, drivers, and company staff.

Primary Responsibilities:

• Plan and assign pick-up and delivery orders to drivers
• Help answer customer calls & emails
• Enter customer orders into the system
• Ensure delivery commitments are achieved
• Liaise with customers regarding deliveries, service, etc.
• Follow up on any delivery delays
• Skills Required:
• Ability to plan, dispatch and monitor orders for our drivers
• Excellent knowledge of the Greater Toronto Area geography
• Excellent English communication skills, both written and verbal
• Ability to make quick decisions in a fast-paced environment
• Strong attention to detail
• Ability to manage time effectively and multi-task
• Effective teamwork skills
• Good computer skills

Considerable Assets:

• Previous courier or other related transportation industry experience
• Courier Complete/Fleet Complete system experience
• Customer service experience.
• Willingness to learn

Experience:

Courier, expedited, or other transportation industry dispatcher experience is preferred.

Job Type: Full-time

Salary: $45,000.00-$70,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Burlington, ON L7N 3G2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• In the event of a disease outbreak, some of our clients require our staff to be vaccinated, would you be able to show proof if asked? If not, that is ok too.

Experience:

• Dispatching: 2 years (preferred)

Language:

• English (required)

Work Location: In person

Expected start date: 2024-04-01