Dispatcher/Customer Service

Customer Service Respresentative-Dispatcher

Company: World Class is an executive and event transportation company with over 30 years experience providing chauffeured ground services with luxury sedans, SUVs and vans.

Position: Looking for a Customer Service Respresentative -Dispatcher to join our growing team. Candidates must be able to work flexible days/hours, including nights and weekends.

Responsibilities:

 Communicating with customers via phone, text and email.

 Entering and updating dispatch board.

 Scheduling, organizing and supporting drivers.

 Using Global Positioning Systems (GPS) to monitor the location of drivers.

 Using airline flight tracking software.

 Dealing with conflict and being able to solve it quickly.

Requirements and skills:

 Self discipline to provide exceptional and timely service in mostly unsupervised environment

 Some dispatch experience is preferred, but not required.

 Exceptional customer service & communication skills.

 Ability to work in a fast-paced team environment.

 Excellent planning, time management & conflict resolution skills

 Good computer skills and aptitude to learn new software systems.

 Knowledge of geography of Nova Scotia or ability to learn

 Flexibility in days/hours.

 Fluent in written and spoken English.

Job Types: Full-time, Permanent

Salary: $17.61-$20.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work Location: In person