AddressJump Recruitment Specialists have partnered with Rubber Duck Car Wash in their search for a full-time permanent Dispatch/Self-Storage Manager based in their Oromocto, NB office.
WHO THEY ARE:
Rubber Duck Car Wash Ltd. owns and operates over 20 car wash locations across the Atlantic Provinces, with aggressive plans for growth throughout the region. Our core values are growth, open and honest communication, over-committing and over-delivering, and creating memorable experiences for our customers and team members. Our vision is for Rubber Duck is to become the #1 car wash brand in Canada, with locations and members from coast to coast.
THE ROLE:
This is an exciting opportunity for the right person to further their career in a fast-paced environment as part of a growth-minded team. With enthusiasm, initiative, and a positive attitude, the Dispatch/Self-Storage Manager will provide outstanding service in every customer interaction, and project a courteous and professional company image through in-person, phone, email and on-line interactions. The Dispatch/Self-Storage Manager will work collaboratively with other members of the Rubber Duck Car Wash (and self-storage) team and will provide administrative services to and for the team, striving to optimize the overall efficiency of the team and the business.
KEY RESPONSIBILITIES:
The number one duty and responsibility of the Dispatch/Self-Storage Manager is to deliver outstanding service to all customers of our self-storage and car wash operations, whether they contact us in person, by phone, email, text, social media or otherwise. In many ways, you will be the "face" of the company as you will often be the first point of contact customers have with us. You will positively represent the company at all times, both while at work and in the community.
When not attending to customers, you will be engaged in property management and office administration tasks including:
- Checking in and checking out self-storage customers;
- Ensuring the self-storage facilities and units are clean and tidy at all times;
- Answering the phone and triaging calls from our customers according to our dispatch guidelines;
- Recording customer service inquiries and complaints in our quality improvement system;
- Managing a small team of other Dispatch personnel
- Monitoring our social media activity and engaging with customers online;
- Providing support to the General Manager and other team members as required;
- Mastering our various company software so that it is used to its fullest capabilities;
- Invoicing and recording sales;
- Providing clerical assistance to the company bookkeeper;
- Participating in team meetings and offering suggestions/recommendations to increase office process efficiencies and client service;
- Developing and updating manuals and checklists for all customer service and office administration processes;
- General clerical duties including filing, photocopying, scanning, faxing and mailing;
- Performing other duties, from time to time, as requested by team members.Your ability to carry out these duties and others that may be assigned from time to time will be considered as part of your annual performance assessment.
QUALIFICATIONS/COMPETENCIES:
- A Diploma/educational background in business or office administration is beneficial
- Computer skills and knowledge of relevant software - Microsoft Outlook, Microsoft Teams, Zoom, Word, Excel and PowerPoint
- Knowledge of operation of standard office equipment
- Knowledge of clerical and administrative procedures and systems such as invoicing, filing, and record keeping
- Knowledge of principles and practices of basic office management
- Outstanding interpersonal and communication skills - verbal and written
- Customer service orientation
- Able to multi-task, organize, plan, and prioritize work
- High standards of ethics, confidentiality, and reliability
- Able to demonstrate good judgment, show initiative and be proactive
- Able to gather and monitor information
- Excellent attention to detail and accuracy
- Flexible to accommodate daily demands
- Able to work collaboratively with team members
If you are a team player committed to going above and beyond and providing a customer service experience, Rubber Duck Car Wash is looking for you! Apply today!
For more information, please reach out to:
Rebecca Furey, Recruitment Specialist | [email protected]
Jump Recruitment Specialists | www.jumpcareers.ca
We embrace diversity. Individuals that represent a variety of backgrounds, perspectives, and skills are encouraged to apply. Applicants considered for the position will be subject to a background check. This opportunity is only available for candidates legally entitled to work in Canada. We thank all applicants for their interest, however, only those candidates being considered for an interview will be contacted.
