Employer Service Representative 2

Description

Job Summary:
This position provides support to the various positions within the department as it relates to serving our customers based on the changing work demands within the department throughout the year. It will provide customer service support to employers in areas such as, payroll assessment, clearances, and premium payments. It will also enter and process annual Employer Payroll Statements, account closures, and enters and balances employer payments.
Qualifications:
Successful completion of a one year Certificate in Business (a completed degree in any discipline would be considered to meet the qualifications).
One (1) year of successful experience demonstrating the following:
Strong customer service orientation
Ability to interpret and apply legislation, policies, and procedures
Excellent oral and written communication skills
Good organizational skills and problem solving ability
Ability to work in a team environment
Data entry skills - Proficiency with computers (typing at a rate of 35 net words per minute).
Strong computer skills and knowledge of Windows applications
Confirmed Reliability Status (Security Clearance) from Canada Revenue Agency.