Employment Resource Advisor

Culture: Kootenay Employment Services (KES) has strong values that we strive to action in our everyday work including: wellness, DEI, integrity, having fun, personal and professional growth, innovation, and delivering exceptional service to our communities.

Opportunity: We hire the best and brightest individuals, and we are pretty darn proud of the KES family. Opportunity abounds at KES with an internal practice of promoting from within as often as possible.

Meaningful work: We are driven by our desire to help. Supporting our clients, local employers, and communities is at the heart of what we do.

What does Kootenay Employment Services do?

With offices in Creston, Cranbrook, Fernie and Invermere, we administer employment contracts, including the WorkBC program, which is a provincially funded program assisting local community members to find meaningful and sustainable employment.

A new opportunity:

Our East Kootenay WorkBC services are transitioning to a new sub-contract. The roles within our service delivery model are changing, resulting in a recruitment process. In the interest of time, we have posted all roles internally and externally. We expect internal applicants will be interested in many of our roles and they will be prioritized, but we still want to hear from you!

We have great benefits including:

- Fully employer paid health, dental and vision, EAP
- Co-Contribution Group Registered Retirement Savings Plan
- Your birthday off every year!
- Wellness Wednesday - a paid break to use for your choice of self-care activities
- Higher vacation rates after first year, with ongoing increases up to 12%

What would you do in this role?

The Employment Resource Advisor provides all clients with a consistent, professional and welcoming environment to support them in achieving sustainable employment. This role provides clients with the information, tools and resources to enable them to undertake job search, career planning, self-assessment, labour market research or other employability-related activities as independently as possible. This role also provides basic job search instruction and technical support, as appropriate. This ensures that all services offered are current and appropriate to the community and for client needs. This posting is 4 days, 30 hours per week.

A typical day at work:

- Assist clients with employment applications, interview preparation, interview follow-up
- Act as a resource for job search information and techniques:
- Keep up-to-date on trends in resumes and cover letters
- Stay informed on the local labour market
- Respond to inquiries received in-person or by telephone, fax, voicemail, email, social media or on the website
- Create and maintain electronic client records in appropriate systems including OES and ICM
- Assist with completion of initial eligibility determination, identity verification, and client sign-in
- Support with client appointments including scheduling and reminders
- Screen clients to determine readiness and ability to look for work:
- Support clients to register for online employment services including completion of a guided interview
- Support clients in the Self-Serve area to access resources including: computer workstations with internet access, accommodations, relevant software programs, Labour Market Information (LMI), telephones and a fax machine
- Assist clients to ensure they:
- Are aware of available services and supports related to achieving Labour Market Attachment or Community Attachment
- Can locate and access employment-related information, resources and supports
- Are aware of, and support them in finding, other community resources and government programs or benefits needed
- Are aware of their eligibility for program services

What are we looking for?

Essential Requirements:

- Demonstrated experience providing customer service, resolving issues both in-person and in a virtual service delivery environment, and working with individuals with complex barriers and a broad range of cultural backgrounds
- Successful track record helping clients to overcome barriers to meet identified goals and targets
- Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment
- Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
- Post-secondary certificate in a relevant field; or equivalent experience
- Computer literacy, including Microsoft Office Suite
- Ability to work Monday to Friday in Centre
- Ability to understand, interpret and utilize government policy, directives and processes

Preferred Criteria:

- Degree or Diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management) and/or Certified Career Development Practitioner (CCDP)
- Bilingual (French and English)
- Experience in the employment services sector
- Experience with provincial government and other online tools such as ICM and online employment services
- Comfort and proficiency using social media

How do I apply?

KES is an equal opportunity employer looking for people with the skills and knowledge to productively engage with diverse communities and contribute to our ongoing excellence.

We especially encourage applications from members of the Indigenous community, racialized minorities, persons with disabilities or mental health diversity, and persons of various sexual orientations and gender identities.

We provide accommodations where necessary, both during the application process and for our team members. Please advise us of any accommodation(s) that you may require, information will be addressed confidentially.

Applicants are asked to supply a resume and cover letter outlining why you are interested in this position and how you would make a positive addition to the team.

We look forward to your application!

Don't forget to check out our website www.kes.bc.ca

Job Type: Full-time

Salary: $23.40-$24.40 per hour