Address
SalaryProvides support with customer service, data entry, document management, file management, and clerical services.
MAJOR DUTIES & RESPONSIBILITIES
- Creates and maintains student and course records (paper and electronic) primarily through data entry into a student enterprise system; examples include entering admission applications, admission of students to open programs, course registration data and records cleanup.
- Responds to student, parent, staff/faculty and community enquiries received by phone, email or in-person and works collaboratively with colleagues to find resolution.
- Assists with the creation and maintenance of operating manuals and internal documentation.
- Opens and distributes departmental mail.
- Maintains knowledge of TRU policies and procedures, especially those relating to academic matters (admissions, registration, graduation, convocation, etc).
- Generates standard communication such as, but not limited to, acknowledgement letters, admission offers, follow-up letters, registration data forms, and confirmation of enrolment.
- Supports large scale communications for designated office.
- Identifies and brings forward potential issues with application, registration and records information.
- Generates a variety of reports including prospect, applicant, registration and graduation reports.
- Assists with designated office initiatives related to annual enrolment cycles and awareness campaigns.
- Provides clerical duties for the designated office.
REPORTS TO
As designated by department
QUALIFICATIONS
EDUCATION
- Grade 12 plus one year Certificate, i.e., Legal Office Assistant, Medical Office Assistant, Administrative Assistant (or equivalent)
EXPERIENCE
- Two years' related experience working in an educational, clinical or legal setting, preferably in a post-secondary institution, including one-year experience with relational data base software, Microsoft Office, and personal information management tools, i.e., Microsoft Outlook
REQUIRED SKILLS, KNOWLEDGE OR ABILITIES
- Demonstrated ability to perform word processing and data entry at 45 wpm
- Alphanumeric data entry speed of 90 net keys per minute
- Demonstrated ability to deal in a positive, courteous and tactful manner with students, faculty, staff and members of the general public in an interculturally sensitive environment
- Demonstrated ability to communicate effectively both verbally and in writing
- Ability to operate related equipment such as document scanners, printers, photocopiers, and fax machines
- Ability to follow established procedures
- Ability to accurately enter high volumes of data in a high pressure environment
- Ability to recognize errors, verify and correct data or bring errors forward for review
- Ability to work in a team environment
- Demonstrated ability to deal with difficult customer service situations
- Intermediate skills with Word and Excel
- Demonstrated ability to run system generated reports
- Demonstrated ability to work with enterprise relational databases (e.g. Banner)
WORKING CONDITIONS
- Sitting at desk and computer for periods of time
- Long periods of customer service, often with individuals who are under stress and/or in distress
- Exposure to perfumes and other scent related products on a regular basis
