Examination Administrator

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.

• We offer a comprehensive health and dental plan.
• Work-life balance.
• This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
• Professional development.
• Equitable employment opportunities

The Opportunity

The Examination Administrator is responsible for preparing examinations for Insurance Council’s license qualification examinations. In addition, the incumbent answers examination inquiries from various internal and external parties. This position permits a hybrid model of work-from-home and in-office. The primary focus of this position will involve on-site work, either at the Insurance Council’s office or the designated exam location. This is a 24 month Contract position.

Duties and Responsibilities

• Process exam registrations as needed.
• Review processed exam registrations daily.
• Manage in-person examination registrations beyond the cut-off date, which include:
  • review of qualifications and prior examination writing history;
  • preparation of examination packages;
  • restocking and preparing exam day materials;
  • scoring examinations; and
  • release of results.
• Perform examination duties on scheduled exam days (outside of normal business hours), which requires the ability to regularly lift up to 45 lbs, a valid Driver’s License and reliable means of transportation. Duties include:
  • transportation of exam papers and materials to the examination venue on exam days, and returning them to the Insurance Council's office at the end of the exam day;
  • perform examinee sign-in;
  • set-up and clean up the exam room; and
  • assist in proctoring or relieving proctors when needed.

• Prepare and arrange shipping/receiving of Out-of-Town exam packages.
• Arrange and proctor exams that require special accommodations.
• Handle escalated calls and emails concerning examination inquiries and issues such as cut-off dates, pre-requisite course certification expiration, and special accommodations etc.
• Respond to all examination-related inquiries by phone, in person, and by email on topics cutting across examination procedures, scheduling deadlines, and examination qualifications.
• Review requests for exemptions from standard policies and refer to the Manager, Examinations, for final decision.
• Review online examination eligibility daily.
• Extract and enter online examination results daily.
• Ensure examination records are properly stored and secured and privacy policies are followed.
• Handle other duties as assigned.

Qualifications and Experience

• Minimum 3 years of customer service or administrative experience
• Valid Driver's License and means of transportation required
• High school or equivalent
• Excellent computer, word processing, and data entry skills

• Strong skills in Excel is a must
• Excellent communication skills (written & oral)
• Excellent organizing skills and attention to detail

Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position . In some circumstances, the new employee may be eligible for compensation beyond the P50 of the salary range. Factors that influence this decision include full job knowledge, qualifications, internal equity, and experience in a similar role.