Executive Assistant To The Gm

Executive Assistant

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

What you will be doing:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• Schedule and arrange all appointments for the General Manager/Executive Team
• Prioritize all telephone calls and in-person external and internal visitors
• Arrange and book all VIP reservation requests and associated amenities
• Compose correspondence for the General Manager/Director of Operations, such as welcome letters, guest follow-up letters, etc.
• Assist the General Manager in their public service role by keeping files up to date for the various committees and boards they participate on
• Support internal hotel projects, tracking necessary action and updating reports as progress is made (i.e., annual budget, strategic plan etc.)
• Keep the filing system up to date
• Maintain trace files and bring forward daily items to act on appropriate tasks
• Handle all office administration duties such as mail, phones, photocopying, office supplies
• Schedule Executive Committee Meetings, take and distribute minutes, and arrange/attend sub-committee meetings as required
• Make travel arrangements as required
• Assist with and support staff events as appropriate, such as leadership & executive, colleague events, etc.
• Respond, follow up and own Voice of Guest feedback platform including responding to guest surveys and identify trends and gaps
• Uphold confidentially with the Executive Offices
• Organize all incoming and outgoing hotel mail and prepare daily cheque log for accounting
• Review and respond to all gift certificate request, both internal and external, including creating certificates when applicable
• Other duties assigned

Your experience and skills include:

• Minimum of 3 years executive administration experience, preferably within a hotel environment
• Ability to prioritize and meet deadlines in a fast-paced environment
• Professional telephone manner and demeanor with a natural response to ‘smile’ on the phone
• Excellent interpersonal, written and verbal communication skills (composing faxes, letters)
• Previous experience with confidential information
• Team player with strong initiative and self-direction
• Must be able to type a minimum of 50 wpm
• Computer literacy a must, with a strong knowledge of Excel, Word, Outlook and PowerPoint

Visa Requirements: Must be legally eligible to work in Canada.

Your team and working environment:

Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor