Financial Aid Clerk

Financial Aid Clerk
Department: Financial Aid Office
Competition #: 24-SS-04
Campus: South – Windsor
Classification: Support Staff
Posting Type: Internal/External
Payband: E
Status: Full-Time
Hourly Rate: $27.81
Hours Per Week: 35 hours (Monday thru Thursday, 8:30am – 4:30pm, and Fridays, 8:30am – 4:00pm)
Clerical Testing: Yes
Position Testing: No
Start Date: Monday, January 29, 2024
Closing Date: Wednesday January 24, 2024 at 4:30pm

St. Clair College is seeking an experienced and motivated professional who shares our commitment to quality and student success.

POSITION SUMMARY
The incumbent is a member of the Financial Aid team, providing Front Counter service. This position serves as the primary customer service representative of the Financial Aid Office. Main responsibilities of this position include responding to emails, phones messages & in-person inquiries by students, parents, potential students, staff & the community at large. The incumbent will be required to demonstrate compassion & empathy when dealing with clients.

The incumbent will support the “Financial Aid Officers” in all aspects of Ministry and College regulations, policies and procedures for all campuses in all academic activity, to adequately deal, support and redirect inquiries as it relates to the above. They will act as the main contact for all related customer and community inquiries.

CORE DUTIES & RESPONSIBILITIES
Customer Service 60%

• Providing quality customer service in a professional manner to all clients by email, telephone & in-person
• Assisting students with the OSAP application (including direction for processing the Master Student Financial Aid Agreement) & inquiries related to the application process as well as the ability to identify processing errors
• Schedules appointments and directs clients/student to appropriate Financial Aid Officer
• Verifying identification according to Ministry rules & providing or resetting OAN (OSAP Access Number)
• Assists applicants with completion of Financial Assistance forms, ensuring applications are accurate, screened for completion & includes supporting documentation, if applicable.
• Updates applications by entering applicable documents (such as Student/Parental Declarations)
• Uploads supporting documentation received in person, mail or email to the proper Ministry folders
• Investigates & provides general information regarding discrepancies with their OSAP application and Appeals, if applicable
• Processes & maintains Continuation of Interest-Free Status (CIFs) forms
• Assisting the input of the Bursary Recording System (BRS), if needed

Student Records 25%

• Helping to review/process student refund requests
• Review/approval of the Work Study applications
• Process/enter changes to student records (ie: course load, programs, etc)
• Review of Institution-Funded Special Bursary Plan applications
• Assisting with the archiving of Ministry documents
• Maintains a thorough, accurate & current filing system for both internal & Ministry records
• Adhering to regulations outlined by the Freedom of Information & Privacy Act (FIPPA)

Other duties as assigned 15%

• Participate & deliver Financial Aid information & material to the community (ie: presentations, Workshops) &
• College promotional events
• Back-up colleagues to assist with overall workload
• Responsible for distributing of the internal and external mail for the Financial Aid Office
• Supports the learning of new employees
• Relationship building with stakeholders (NSLSC, Student Services, etc)

MINIMUM QUALIFICATIONS
EDUCATION
The ideal candidate must possess a minimum of a 2-year diploma/degree in Office Administration, Business Administration, or other related field.

EXPERIENCE
The ideal candidate must possess a minimum of 2 years’ experience in a post-secondary setting, including demonstrated knowledge of computer information systems. The incumbent shall have demonstrated customer service. Knowledge of OSAP,
College programs, and registration processes would be considered an asset.

In order to be considered, internal applicants must be in good standing as defined in the College’s Recruitment & Selection Policy.

ANALYSIS & PROBLEM SOLVING

• Assisting students/potential students in obtaining Financial Aid.
• Maintaining accurate Ministry & Financial Aid Office records.
• A visibly upset student presents to the Financial Aid Office & inquires as to why he/she is not entitled to OSAP.

PLANNING/COORDINATING

• Participating in Financial Aid workshops, various presentations & College promotional events.
• Planning for peak periods.

Please forward your resume quoting the competition # by online application at https://www.stclaircollege.ca/careers/apply. This link includes those who have worked for the College within 1 year of this posting. Resumes must be received prior to the closing date and time.

All active internal applicants MUST apply through the St. Clair College online application system: https://intranet.stclaircollege.ca/human-resources/job-application-form.html

St. Clair College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require an accommodation, please contact Human Resources.

Job Type: Full-time

Salary: $27.81 per hour

Expected hours: 35 per week

Benefits:

• Extended health care

Work Location: In person