AddressDescription
RESPONSIBILITIES & TASKS:
CUSTOMER SERVICE
Makes a positive first impression: smiles, eye contact, tone of voice and thank you.
Responds to customers with an appropriate sense of urgency.
Suggests products, combos or sizes appropriately.
Resolves customer concerns and complaints in a friendly manner.
Communicates with management team regarding service related issues.
Responds to requests from customers in a friendly manner.
Communicates showcase needs to the baker and helps merchandise the product.
Keeps the front counter/drive thru area organized, stocked and ready for rush.
Thanks the customer for their business.
Ensures that customers receive consistently fast and efficient service.
Takes the extra step (i.e. help a customer carry his/her tray to her table) where it is appropriate.
Cares for our customers and demonstrates this through behaviors shown while working.
Follows proper cash procedures
QUALITY
Tim Hortons is known for always delivering both affordable and quality products to our customers. It is necessary that the quality of our products is not compromised.
Always follows Tim Hortons standards and guidelines when preparing product for our customers.
Ensures proper use of supplies and equipment while preparing the product.
Prepares soups, sandwiches, bagels and accompaniments as required.
Follows the order monitor to ensure correctness and completeness of each order.
Delivers only accurate orders to our customers.
Supports a "clean" dining environment through table clean up.
Records baked items and waste on the production sheet.
Prepares coffee according to standard approved TDL procedures.
Always records coffee times on the pots, and discards expired coffee.
Minimizes food waste, through making smaller batches more frequently.
