Tim Hortons in Fort Frances, Ontario is currently looking for a Full-time Supervisor with Previous Customer service Experience with open availability.
The Tim Hortons Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.
The duties and responsibilities include, but are not limited to:
Leads by example and demonstrates the importance of treating every team member and guest with respect
Reacts immediately to issues requiring attention during the shift
Provides ongoing, specific direction to team members
Encourages an exciting and fun work environment while motivating team members to meet goals
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
Complies with and enforces all Tim Hortons operating standards
Ensures that all product and packaging is properly merchandised and stocked
Responsible for shift cash procedures
Assists the Restaurant Manager in driving sales and transactions during their shift
Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc
Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents
REQUIREMENTS
- Secondary(High) School Graduation Certification or Equivalent Demonstrate a passion and energy for guest service and creating friendly, fast, and exceptional guest experiences Enjoy working with a successful team in a safe environment Have a strong work ethic and are committed to your team, ensuring a clean and organized environment that exceed our guests' expectations Has a presentation level that is consistent with providing an exceptional guest experience Minimum 1 year Customer service Experience is required and we will provide the necessary training.
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.