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Form of workJob Summary
Job Description
What is the opportunity?
As a Fraud Agent, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to Client's and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will review potentially fraudulent items drawn on RBC Business Deposit Accounts. You will work closely with Branch and Commercial Banking Partners and other Fraud Centre teams.
What will you do?
- Analyze and investigate potential fraud transactions via various channels
- Maintain a proactive approach to mitigate fraudulent activity at the source
- Ensure operational risk/loss is mitigated and negative client impact and experience is kept to a minimum
- Take full accountability for quality and accuracy of day to day responsibilities, tasks and activities
- Ensure a balanced focus on enhanced client experience, efficiency, effectiveness and operational risk
- Provide consistent service within established benchmarks, contributing to achievement of business Service Level Agreements (SLA's)
What do you need to succeed?
Must-have
- Prior Fraud experience Ability to work collaboratively with team members and service partners
- Strong investigative & analytical mindset
- Proven ability to focus on time-sensitive cases, meet deadlines and Service Level Agreements
- Strong oral and written communication skills
- Strong MS Excel and Word skills, and ability to grasp new processes and systems quickly
- An innovative mindset and ability to embrace and adapt to change effectively
- Ability to work various shifts within the hours of 8am-8pm Monday - Friday, and be flexible to work additional shifts, including statutory holidays, when necessary
Nice-to-have
- Knowledge of RBC Systems (i.e. IRIS, Sales Platform, Siebel, Synergy, OnDemand, etc)
- Bilingual in French and English
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive and high-performing teams Opportunities to building close relationships with clients
Job Skills
Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Ethical Business, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk ControlAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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