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SalaryJobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Intuit
Job Description
Job Opportunity: Tax Professional
Are you searching for a new seasonal opportunity with the leading tax software company in Canada?
If you have experience as a tax professional, are highly motivated, and possess excellent communication skills, we invite you to join us in helping our customers complete their taxes using Intuit TurboTax products. In this role, you will play a vital part in our mission to empower individuals and promote prosperity worldwide. Your expertise and guidance will assist our customers in navigating the complexities of tax preparation, while also enhancing our brand through exceptional customer service.
TurboTax is Canada's most popular tax preparation software brand. Intuit is consistently recognized as a top employer, featuring on Fortune's "100 Best Companies to Work for" and Fortune World's "Most Admired Software Companies" lists.
Qualifications
- Minimum of 3+ years of paid professional tax preparation experience, utilizing tax preparation software
- Prepared a minimum of 125 tax returns per season for the past 3 years
- Experience preparing various federal and provincial tax returns for individuals, including students, pensioners, self-employed individuals, rental property owners, investors, and individuals with foreign income
- Familiarity with tax laws and concepts, along with strong critical thinking and problem-solving skills
- Proficient in Windows and mobile platforms, as well as G-suite applications
- Excellent written and verbal communication skills
- Flexible availability/schedule
- Bilingual proficiency in English and French (reading, writing, and speaking) is advantageous
- Prior experience with Quebec tax (TP1) returns and providing support in a contact center environment is beneficial
Responsibilities
- Offer expert tax guidance for personal tax returns in a remote, seasonal, and customer-facing position
- Collaborate with customers to prepare or review their tax returns, ensuring compliance and accuracy through tax guidance and preparation services
- Research and resolve tax-related queries, addressing specific questions from customers in written and verbal formats
- Provide a Full Service experience by preparing, reviewing, and filing customers' returns with the CRA (Canada Revenue Agency). Alternatively, guide customers as they prepare their own tax returns, offering tax advice and assisting with required documentation for the CRA
- Stay updated on tax regulations to provide accurate advice on maximizing customer's tax returns
- Create exceptional customer interactions and experiences, instilling confidence through empathy, deep tax knowledge, and expertise
- Actively seek solutions for each customer by utilizing government websites, professional resources, and team expertise, and effectively communicating in everyday language
- Resolve customer inquiries by applying established practices, procedures, and company policies
