Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Work setting
- Hotel, motel, resort
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Take, cancel and change room reservations
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Answer telephone and relay telephone calls and messages
- Provide customer service