Front Desk Hotel Manager

Work setting

• Urban area
• Remote location
• Hotel, motel, resort
• Hospitality industry
• Spa

Responsibilities

Tasks

• Assist clients/guests with special needs
• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests' departures, calculate charges and receive payments
• Perform receptionist duties
• Perform light housekeeping and cleaning duties
• Investigate and resolve complaints and claims
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Follow emergency and safety procedures
• Handle wake-up calls
• Provide customer service
• Maintain an inventory of vacancies, reservations and room assignments

Experience and specialization

Computer and technology knowledge

• MS Word
• MS Excel
• Word processing software
• Spreadsheet
• Internet
• Computerized bookkeeping system
• Search Engine Optimization (SEO)

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail

Personal suitability

• Client focus
• Flexibility
• Team player
• Dependability
• Reliability
• Organized

Benefits

Financial benefits

• Bonus
• Commission
• Mileage paid