Front Desk Receptionist - Grandview Resort

Reporting to the Resort Manager, the seasonal Front Desk position will provide customer service and Front Desk administrative support, as well as supporting the Recreation Coordinator in the execution of larger scale activities and events for our seasonal residents. Weekend work is a requirement of this role.

JOB RESPONSIBILITIES

Customer Service:

• Greet customers in person or over the phone; process emails in a timely and professional manner
• Answer general questions about the resort and facilities for future customers
• Be knowledgeable about current activities and events happening in the resort for current customers
• Quickly respond to customer concerns by communicating with appropriate resort team (resort manager, maintenance, cleaner, pool attendant, as applicable)

Administrative:

• Process payments as applicable
• Maintain proper records of all payment transactions
• End of day reporting as delegated by Property Administrator
• Proper filing as delegated by the Property Administrator and/or Resort Manager
• Assist the Resort Manager with creation of monthly resort newsletters
• Receive deliveries/check mailbox and process mail accordingly
• Assist Recreation Coordinator in creating activity posters, schedule documents, and other activity specific preparation tasks as needed

Other Key Responsibilities Include:

• Assist Recreation Coordinator in executing activities and events as required
• Participate in customer appreciation events as part of the resort team
• Regular cleaning of the main office, including washroom and kitchen areas
• Other duties as assigned by the Resort Manager

QUALIFICATIONS

• High school diploma or general education degree (GED); or equivalent combination of education and experience
• Previous customer service experience considered an asset
• Proficient in Microsoft Office including outlook, excel and word
• Excellent time management and multitasking skills; ability to prioritize tasks with minimal supervision.
• Reliable transportation is essential, public transportation not available for this location
• Weekend work required; occasional evenings required

ABOUT PARKBRIDGE:
Parkbridge is Canada’s leading developer and manager of more than 60 residential communities and 35 recreational RV resort communities. Headquartered in Collingwood, Ontario, with properties in 70 municipalities across Canada, the Parkbridge team enriches the lives of its residents and guests by providing welcoming communities with quality amenities. It also offers an attainable path to homeownership through land lease opportunities. Parkbridge is wholly owned by QuadReal Property Group, a global real estate company headquartered in Vancouver, British Columbia, with assets under management of over $70 billion.

APPLICATION INFORMATION:
Candidates from diverse groups are encouraged to apply. We are committed to fostering an inclusive, barrier free and accessible environment. If you have been contacted for an interview and require an accommodation to participate in the recruitment and selection process, please advise, and we will work with you to meet your needs.

Job Types: Part-time, Fixed term contract, Seasonal
Contract length: 4 months

Salary: $16.55-$17.22 per hour

Expected hours: 24 – 32 per week

Schedule:

• 8 hour shift
• Day shift
• Every Weekend

Supplemental pay types:

• Retention bonus

Work Location: In person

Expected start date: 2024-04-27